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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
Hi,
I have also recently bought the same model EX7000 and am getting the same internet no connection error even though my devices are able to connect to the internet via the EX7000 without issues.
I have managed to contact Netgear Support for help and they will be assisting me via phone to check out, though i don't really think there could be a solution immediately.
I had also mentioned about this communication to them and they should be aware of it since it is discussed in their Netgear community channel. Hopefully they will take serious action to resolve the problem soon.
Cheers.
Darkangel - Yes its exactly the same issue I am having everything does work but just getting the image when you log in no internet. I did have a go at deleting the DHCP cope on my R8000 router and reboot and apply and had to force feed the MAC address to get it to work. Agree it’s a network address resolution issue, if I can get the family off the network for long enough I am going to do a full reset of the R8000 and the Virgin Media router. I know I do not have any cable issues or other hardware related issues.
Report back when I have done the above.
I have tested everything I can I have done the following:
- Factory reset my Virgin Media hub running in modem mode
- Factory reset my R8000 wireless router that plugs into the Virgin Media hub
- Factory reset my EX7000 that is extended through a powerline setup to the top floor as an access point
Still the EX7000 reports it cannot see the internet but you can connect and use it - you do get drops that I have not had the issue before so something low level is wrong.
I brought the EX7000 down to the ground floor and connected it directly to the R8000 without the powerline and different cables still the EX7000 has the same no connect to the internet message.
When I setup the R8000 DHCP scope if fails to pull the EX7000 device name through but you can see the MAC address etc so issues with name resolution somewhere.
I cannot test anything else and now spent a few hours on this and ran out of ideas - NETGEAR THIS IS A BUG YOU NEED TO BE FIXING - PLEASE :)
Anyone got any other ideas?