NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
I am sure the firmware for the EX7000 has not been updated in ages and the issue for me has surfaced through an update to the R8000. As you rightly point out the access point is very basic but my R8000 cannot pick up the name of the extender so working at a very low level IP / MAC address level.
I am going to try later or early tomorrow morning to put the firmware back on the R8000 and see if this makes a difference currently on 1.0.3.36 - fixed security issues?
Will report back with the results.
Agree 90 days of support of any form of support is a joke. I think the kit is great so its just frustrating and no one from Netgear have picked up this thread yet!
As per my last post I have done further testing:
- I installed V1.0.3.26_1.18 on my Netgear R8000 this is two version behind the current version is V1.0.3.36_1.1.25
- I installed V1.0.0.38_1.0.91 on my Netgear EX7000 this is also two versions behind the current version is V1.0.0.50_1.0.102
Once the firmware versions were applied I factory reset the EX7000 first then R8000 to ensure the setting were all applied to the new firmware. Full power down and reboot and test that everything works and it did.
Still had the message "Your access point has no Internet access. Check to make sure that your router has an internet connection"
Disappointing but someone in a previous post might be right the service might be wanting to check with a service at Netgear that a connection exists, not recording all my network traffic! My son also complained yesterday his Xbox One S would not connect to the 5Ghz EX7000 yesterday and when I went into the advanced settings a 500ms response and could not detect the NAT config. Repointing the Xbox to the R8000 fixed the issue straight away.
We now need Netgear to fix this issue!
Netgear doesn't HAVE to fix anything. I have a slightly different viewpoint on this, perhaps based on years of consumer tech experience. They have your money and a ridiculous 90 day support warranty. You agreed to it when you bought the product.