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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
I had a reply from Netgear after they had some confusion with my previous arranged schedule.
Don't think they are making sense...
I already told them that i am connecting my EX7000 extender to my Asus main router via LAN cable as an access point. Thereafter, i configured the EX7000's wifi to extend out my range. According to their manual, if we want to connect it as an Access Point, we should use a LAN cable to connect between the main router and the Extender right? Why are they now saying i should not connect via LAN? are they asking me to set up my EX7000 as a Extender instead of AP? Come on... Netgear...
Response from NETGEAR
Hi,
I had checked the previous response to the email Rhys sent out and the schedule you sent was 28 May 2017 which is way longer than we anticipated. We checked with you if that was the correct schedule and you confirmed it was so we cannot call you at an earlier time than that.
I believe it was where the confusion happened, we could have this scheduled at another time which you preferred.
Also, I would like to get your confirmation that you stated that the extender was wired to the Asus router.
This extender will only work as a wireless access point to be connected to the main router's Wi-Fi not through LAN. Its extender function will need to be configured the same way as the access point function.
Regards,
Alex
Expert ID 8313
NETGEAR L2 Support Expert
I had checked the previous response to the email Rhys sent out and the schedule you sent was 28 May 2017 which is way longer than we anticipated. We checked with you if that was the correct schedule and you confirmed it was so we cannot call you at an earlier time than that.
I believe it was where the confusion happened, we could have this scheduled at another time which you preferred.
Also, I would like to get your confirmation that you stated that the extender was wired to the Asus router.
This extender will only work as a wireless access point to be connected to the main router's Wi-Fi not through LAN. Its extender function will need to be configured the same way as the access point function.
Regards,
Alex
Expert ID 8313
NETGEAR L2 Support Expert
That's why I just ordered a Linksys 2600 on sale for $170. There was a CVU vulnerability back in 2016 on their routers (your 7000 for one) that was supposedly fixed in firmware. It was last updated Feb of 2017 so I think that they may be finding more issues. I also found an older issue with the R7000's where there was a problem with the cable company trying to use routers as access points - and it may be concidental on my part that I've seen this problem start to happen just as my cable company is rolling out a new VPN wifi client. I dont know. If they can deliver a fix in the week and 1/2 it will take to get it - I'll send it back.