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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
I am experiencing the same issue with the web-control of the EX7000 reporting no internet connection.
I tested and confirmed that I am in fact connected to the internet when I am connected through the EX7000. I achieved this by changing the SSID to a new name that is different from the R9000 and the other EX7000 in my network setup. (quick note, both EX7000 report no connection)
When I connect to the EX7000 I am able to use all internet connected software on my MacBook. So it is just an issue with reporting correct status (at least in my case).
I have attempted to drop back versions of firmware on both the EX7000s and the R9000. No change. I also just updated to a new firmware version, for the R9000, that dropped recently. This did not fix the issue.
One thing I can share, not sure if it is important or not. When I initially setup my network with the R9000 and the two EX7000s it was reporting correctly on the EX7000s. No changes were made to either router as far as firmware. (When I was installing the R9000 it forced an update of firmware, one back from the most current, but it was working after that). I am not sure when it fell to reporting incorrect internet connection status. The R9000 has always correctly reported that it has an internet connection.
D0gg,
If you look back on this discussion I put a reply on the 30th April. I put both my EX7000 and R8000 back two firmware versions and did a full factory reset and still had the same no internet connection message.
Any of your EX7000 still under the 90 days warrenty so you can raise a call?
Already made a call. Spoke with a person I could barely understand... stepping me through the steps I had already done.
And yes, I did see your reply. I was just offering up my experience to others with the possiblity that something I did might spring forth a thought of something new to try.