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DrCharlesForbin's avatar
DrCharlesForbin
Apprentice
Apr 17, 2017

EX7000 no internet connection

Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100.  Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
Troubleshooting
Wiltshs's avatar
Wiltshs
Guide
Apr 27, 2017

I have been trying to fix the same no internet connection issue and followed all the same steps as you. My main wireless router is a Netgear R8000 that the EX7000 connects too and had a firmware update a few weeks ago and I think this is the cause of the issue.  DrCharlesForbin I would be very interested to understand what you have your EX7000 plugged into and might the cause be the same?

 

R8000 Firmware V1.0.3.36_1.1.25

EX7000 Firmware V1.0.0.50_1.0.102

 

Thanks in advance.

NGGJ's avatar
NGGJ
Aspirant
May 07, 2017

I also have the same problem. No solution as yet, but I am hoping someone might come up with a solution on this thread.

 

I have Virgin Media hub set up as a modem connected to a R8000 with a wired connection to an EX7000 as a WiFi extender.

 

R8000 firmware:  V1.0.3.36_1.1.25 (updated last week)

EX7000 firmware: V1.0.0.50_1.0.102 (updated just now)

 

 

I did a belated firmware update on the R8000 because of the well publicised security issue a few months back. Thought I should check the status of the EX7000 this week.

 

Strangely, when I logged in, the EX7000 was already showing that I had 'no internet connection'; but I knew that wasn't case as I had more than one mobile device successfully connecting through it. So I thought I would update the firmware and hoped it would solve this error message. Bizarrely, after updating the firmware successfully on the EX7000, not only does it still report 'no internet connection', it is no longer able to 'check for updates', reporting the lack of internect connectivity as the reason (whereas, just minutes earlier it had managed a successful update over the same connection)!

 

I can still connect my mobile devices through the EX7000 and via the R8000 to the internet, so I am not suffering any loss of functionality. One odd aspect I can see is that the EX7000 is not recognised as an 'attached device' on the R8000. In the Basic display of attached devices on the R8000, all devices wirelessly connected to the EX7000 shows up as wired connections on the R8000. The EX7000 appears invisible to the R8000.

 

I am beginning to wonder if I should have just left everything alone and not messed with it!

 

  • Frantisek's avatar
    Frantisek
    Aspirant
    May 07, 2017
    Hello
Thank you for your quick reply and description. I am pretty often on my router, Fritz 7490, very common in Germany. And here I go from time to time on the Extender.
And today the problem! Nothing changed, no updates, nothing!
What happened, what's going on. I also tried everything possible: reboot, reset, reinstallation, different configuration ....
Nothing helped.
    And:
    I have the extender for about 4 months, with the latest Firmware, NOTHING CHANGED! (also by Router not)
    Only hope remains. 
    With kind regards Frantisek
    • AJCrowley666's avatar
      AJCrowley666
      Guide
      May 07, 2017

      Out of curiosity what OS are people running, could this be OS related?