NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DrCharlesForbin's avatar
DrCharlesForbin
Apprentice
Apr 17, 2017

EX7000 no internet connection

Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100.  Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
Troubleshooting
NGGJ's avatar
NGGJ
Aspirant
May 08, 2017
Did the IPv6 test and failed.
My provider in the UK evidently does not support it at this time.
Wiltshs's avatar
Wiltshs
Guide
May 08, 2017

Same issue Virgin Media in the UK does not support IPv6 and sure this is not the issue anyway. Did have a look on my Netgear R8000 to see if I could bridge IPv4 to IPv6 but you cannot, only the other way around and not going to help you.

 

I still think it’s a call home feature at firmware level and could be as simple as a security certificate has expired at the Netgear end but would expect to see a HTTPS request go out on the firewall logs and I could not see this but that does not mean Netgear may filter this out for us not to see this?

 

Answer other posts – I have Kaspersky Total Security 2017 for AV and Windows 10 Creator Edition for desktop and Laptop but also same error message on Android tablet version 6.

  • AJCrowley666's avatar
    AJCrowley666
    Guide
    May 08, 2017

    yeah i think the whole ip6 thing was a long shot but running out of ideas. i was going to say something about what do you expect when you use an internet providor that does not go all the way :-)

     

    i can also see nothing on my router logs, i cleared them first so i started with a clean slate but so far nothing useful.

     

    i am surprised by the lack of answers from Netgear as this may well be something very simple

    • DrCharlesForbin's avatar
      DrCharlesForbin
      Apprentice
      May 09, 2017

      Not a damn thing in my router logs.. not even trying to get out.  

      • AJCrowley666's avatar
        AJCrowley666
        Guide
        May 09, 2017

        same, i am now looking at the page source code  to try and see whats going on, i can see the function call but cant seem to find any more

        ('body').msgload();
          $('body').msgshow("Checking the Internet connection; please wait …");
          $.ajax({
            type: "POST",
            url: "ajax/get_internet_status",
            data  "action=getStatus",
            dataType: "html",
            success: function(data) {
              if (data != "1") {
                $("#title_string").html("<i class='icon-errormark'>");
                $("#title_string").append("Your access point has no Internet access. Check to make sure that your router has an Internet connection.");
                $("#cc_red_cross").addClass('redCross');