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DrCharlesForbin's avatar
DrCharlesForbin
Apprentice
Apr 17, 2017

EX7000 no internet connection

Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100.  Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
Troubleshooting
Frantisek's avatar
Frantisek
Aspirant
May 09, 2017
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 Hi AJCrowley666 
 
The Netgear Ex 7000 I have about 4 months, as access point, equal from beginning with the newest firmware. Everything went great, and very good signal. 
All devices always well connected, without signal or speed drop. (1 PC with Windows 10, 1 PC with W7, Smartphones with Android).
And then I did not look so often at Netgear genius. Then I have on my PC Windows 10 updated to the latest version, as I noticed: no internet connection, although Internet was always there! When exactly has this happened and why, I do not know unfortunately

Regards
Frantisek

 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 09, 2017
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There is a known issue with the no internet connect errors on the  EX7000 a fix is coming in the next firmware update.

 

DarrenM

  • MrBill_'s avatar
    MrBill_
    Aspirant
    Jun 14, 2017
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    DarrenM wrote:

    There is a known issue with the no internet connect errors on the  EX7000 a fix is coming in the next firmware update.

     

    DarrenM

     

     

    Same problem as everyone else.  EX7000 works correctly, but incorrectly states "Your access point has no Internet access. Check to make sure that your router has an Internet connection." Access Point mode, Hardwired to R7000, configured with static IP: 192.168.1.2.

     

    Adding post specifically for "Email me when someone replies", with the assumption I'll see that email sooner.