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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
i only noticed because i had to repatch my switch and like a true IT professional decided that labelling ports was something other people did. so i did waste rather a large amount of time thinking i had stuffed something up only to realise everything still worked.
This Crowley was stolen from my favorite book, it was either that or "whythehellareallthegoodusernamesalreadytaken"
Kids! Bringing about Armageddon can be dangerous. Do not attempt it in your home.Neil Gaiman and Terry Pratchett, Good Omens
So we're the unfortunate few that stumbled on it trying to solve a different problem? I wasted time chasing it down too... and it just cost me at $18... I had to ship back the router that I was going to replace the access point with. I hope that Fry's don't hold me to their stated policy of deducting the shipping cost from my refund as well ($40 down the drain). I came close to keeping it but I just spent $450 replacing my primary router and if I buy another access point now, it'll be commercial quality w/support so I don't have to worry about this chicken**bleep** stuff.
It's a good persona đ Mine is from one of my favorite of the 1960's "computers are taking over the world" genre movies. I think my next one will be Arthur_Dent. Geeks get the reference immediately, everyone else probably thinks I'm an MD.
Cheers !!!
Collosus/skynet same thing really
i moved to house from an apartment and i was lucky to be able to run Cat5 to every room as i have great underfloor access so the EX7000 was simply to extend the Wifi to cover all areas and is really only used by a few Mobile devices. If Wifi had been a more serious requirement i may have gone down the ubiquity or even Cisco path, at least with Cisco i am surrounded by experts at work.
OMG firstly well done to you guys for getting this far. We updated the firmware on our EX7000 last night and crash today everything is pear shaped !
Unfortunately the impacts for us don't appear cosmetic. This is actually preventing us from working. Our symptoms appear slight different though;
1. Not all our devices have continued to work. I have a Microsoft Surface tablet running windows 10 that connects via wifi and it is saying it "Unable to connect to the network." This is one of our main devices and was work absolutely fine prior to the firmware upgrade. This device is key to get up and running.
2. I also have a laptop which just goes into a spin when trying to connect to the extender via wifi however works fine connected wired via cat5 cable. This is also running windows 10.
3. My apple iphone appears to connect and work OK via wifi ??
Other info that maybe handy, we also are in Australia on the Telstra Business network (in theory the most reliable in our country).
I also extremely struggled to follow the IP6 thing if anyone has a plain english version that would be greatly appreciated.
If anyone has any further help on our symptoms especially why I can't connect my Windows 10 Surface to the extender they would be greatly appreciated.
make sure that you reboot the entire stack from the modem forward. Make sure that your caches are flushed. Restart all of your hardware and allow it to get a new DHCP address. Make sure that DNS is being passed through properly from the router to the clients (check the DNS address on the clients). Sorry I can't be of any more help - they havent released the firmware in the US yet. I could get it via VPN but to be honest with you - I'll let them get the bugs out of it first.