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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
I am appalled by the engineer's response. Are you kidding me Alex? I didn't have this problem with the R7000 and EX7000, but now with the R7800 and EX7000 the same thing is happening that the customers are complaining about. I had the EX7000 setup as ACCESS POINT (NETWORK CABLE FROM LAN PORT ON R7000 TO LAN PORT ON EX7000). THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION! FIX THE DAMN MISLEADING PROBLEM THAT MAKES CUSTOMERS THINK THERE IS SOMETHING WRONG AND THEN WASTE TIME TRYING TO FIX IT. FIX WITH FIRMWARE UPDATE! NETGEAR SUPPORT NEEDS TO STOP WITH THESE SILLY STRANGE REPLIES AND BE PROFESSIONAL. THANKS!
The response from Netgear has been hopeless, i'll avoid them in future both at home and at work
I would... this is my last Netgear purchase. Normally, I'd complain but have to begrudgingly give them their due: it's a 30 day warranty unless you have support. But this was not introduced in conjunction with a firmware release that you could roll back from. I hate managed appliances. But - how many people see this warning and simply go buy a new one? Think about it - you never log in unless there's a problem. You log in, see the message, replace it, reboot everything in the stack and the problem goes away.
i dont care about the 30 day thing, under consumer law in Australia you get one year at the very minimum and usually its 2 regardless of what the manufacturer wants to say. The only reason i am not pushing this issue is that for me everything works but out of principle i'll never buy netgear again. The lack of support is amazing.