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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
(10/21/2017) I have a similar problem ("No Internet connection") under different cicumstances. I am using this device in extender mode with latest firmware as of this date) I had been using it with an Asus RT-N66R Router which was "behind" a Ubee UBC1301 Residential Gateway with 100 Gbs broadband, for with few problems. Then on Thursday, 10/22/17, I updated the firmware on the Asus Router. When I came back to the room where the Netgear Extender is, it wouldn't connect. I checked its firmware and updated it via wired Ethernet connection. I verified that there was a good signal from the router and although the Extender could find the original signals (both 2.5 & 5), it would not create a valid extended signal.
After some more research, it appeared that the fault appeared to be in the Asus device. At that point, I sent off an email to their Tech Support. Sadly, they have a minimum turnaround time of 48 hours. I.m not yet convinced about purchasing one of the new mesh systems and neither do I have the cash to drop $300 or more on a new, quality AC router. So, I decided to use the Ubee gateway as my main router. It broadcasts a dual-band 802.11AC signal, so I figured it would be a good match for the Extender. I think I was wrong!
I setup the gateway in the same manner the Asus router had been. The only difference was the name I gave to the 2.4Ghz and 5Ghz channels, by adding the word "New" to the name, to avoid any confusion with the old setup. Once that was done, I came by to my Netgear Extender to set that up.
The setup took a couple of tries. Finally, it almost completed, having added the "EXT" extensions to the signal names and the software displayed that it had an excellent 2.4Ghz signal and about a medium 5Ghz signal. The setup software then instructs the user to attempt to connect wireless devices, before concluding. I tried Amazon Kindle Fire which had always an an excellent reception of both signals in the Extender's room and our iPad Mini, which had the same. I also attempted to connect my iPhone 6-Plus.
On every attempt, each device returned a "No Internet Connection" error message. When I carried them closer to the router, they all picked up both of the main signals without difficulty. Then I attempted to connect my laptop which is also in the same room as the Extender. After three failures and two restarts, it finally picked up the extended 2.4Ghz signal and still does, as I am typing on it as I write this note.
I then powered down my three portable devices and did a cold-boot for each. Still no luck. I re-ran the setup. It returned the same levels as the immediately previous time. As I write this today, Saturday 10/21/2017, my laptop is connected, yet all three of those portable devices still return "No Internet Connection" error messages.
I'd really appreciate any advise or suggestions with a similar problem.
Thanks,
Steve
Are you getting a “no internet connection” message or can it just not see the range extender? One can be a DNS issue - be sure that the repeater is also passing the DNS info as well. I’m not sure how much help I can be - unless these devices don’t support IP v 6???? I had no problem with my iPhone 6s+ or Kindle devices- although I did notice a preference for either the 2.4 or 5 ghz band on my Paperwhite that I used to own. Do you have the most recent firmware on the Kindles? They had a new release a few months ago. I have mine set up in AP (not range extender) mode and I have no problem connecting to the AP and the internet. The other error on the AP itself is only cosmetic.
Dr. Forbin,
Thank you for your reply and suggestion. First, let me explain that I need to use the EX7000 in "Extender" mode in the Master Bedroom, for the following reasons:
1. Due to the layout of our home (2,600 sq. ft. under air on one, grounf floor) the broadband signal arrives in our home at one end of our home in our 4th bedroom used as a home office. The master bedroom, where the loptap is located, is at the far opposite end of the structure. Since it was built by the first owner in 1976 and we purchased it in 1992, there was never any Ethernet wiring installed in the home. Thus, there is no Cat 5 cable that I could run partway towards the bedroom so that I might use the 1900AC as an access point.
I had been using it as an extender with my previous Asus router, even though it only covered the 802.11a/b/g/n signals, in the same setup, without any serious difficulty. I had thought that the same would hold true for the Ubee signal, even though, as most residential gateways, it does not have any external antenna. Another problem is that my home office has two closet doors that are full-length mirrors, which of course, are not helpful when sending this type of signal.
2. In the master bedroom is a "smart" TV, the main satellite televsion receiver/DVR and a Blue-Ray DVD player. The DCD player only accepts a wired connection. The satellite receiver and the smart TV can be configured for a wireless connection however, even with my former Asus router couple with the AC1900 Extender, the signal was not strong enough to allow either one to maintain a strong signal and thus audio/video throughput.
I will add though, that your reply gave me pause to look at the Ubee gateway to see if it indeed utilizes IPv6 and if so, I need to assure that this feature is turned on. I will do so and see if that helps improve the situation.
Once again, many thanks for your assistance.
Steve
I received a question from a different post asking if I changed the passwords for the newly-reconfigured Extender. At that time, I hadn't. So, about an hour ago, I reset the extender to factory defaults and reconfigured it again. This time, I created a new password for both the 2.4Ghz and 5Ghz signals.
Once again, my laptop (which I am using to compose this post) and all my other, non-Apple devices have connected without difficulty, using the new password. However, both our iPhone 6 Plus and our iPhone 5, as well as our latest version of the iPad-Mini will not connect and display the same error message in the WiFi coonection screen from Settings, "No Internet Connection!"
Any other suggestions?
Thank you,
Steve
make sure you go into the wifi and forget the network on any apple device before trying to connect, my work phone is sadly a crapple and it works fine