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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connect...
Are you getting a “no internet connection” message or can it just not see the range extender? One can be a DNS issue - be sure that the repeater is also passing the DNS info as well. I’m not sure how much help I can be - unless these devices don’t support IP v 6???? I had no problem with my iPhone 6s+ or Kindle devices- although I did notice a preference for either the 2.4 or 5 ghz band on my Paperwhite that I used to own. Do you have the most recent firmware on the Kindles? They had a new release a few months ago. I have mine set up in AP (not range extender) mode and I have no problem connecting to the AP and the internet. The other error on the AP itself is only cosmetic.
Dr. Forbin,
Thank you for your reply and suggestion. First, let me explain that I need to use the EX7000 in "Extender" mode in the Master Bedroom, for the following reasons:
1. Due to the layout of our home (2,600 sq. ft. under air on one, grounf floor) the broadband signal arrives in our home at one end of our home in our 4th bedroom used as a home office. The master bedroom, where the loptap is located, is at the far opposite end of the structure. Since it was built by the first owner in 1976 and we purchased it in 1992, there was never any Ethernet wiring installed in the home. Thus, there is no Cat 5 cable that I could run partway towards the bedroom so that I might use the 1900AC as an access point.
I had been using it as an extender with my previous Asus router, even though it only covered the 802.11a/b/g/n signals, in the same setup, without any serious difficulty. I had thought that the same would hold true for the Ubee signal, even though, as most residential gateways, it does not have any external antenna. Another problem is that my home office has two closet doors that are full-length mirrors, which of course, are not helpful when sending this type of signal.
2. In the master bedroom is a "smart" TV, the main satellite televsion receiver/DVR and a Blue-Ray DVD player. The DCD player only accepts a wired connection. The satellite receiver and the smart TV can be configured for a wireless connection however, even with my former Asus router couple with the AC1900 Extender, the signal was not strong enough to allow either one to maintain a strong signal and thus audio/video throughput.
I will add though, that your reply gave me pause to look at the Ubee gateway to see if it indeed utilizes IPv6 and if so, I need to assure that this feature is turned on. I will do so and see if that helps improve the situation.
Once again, many thanks for your assistance.
Steve
I received a question from a different post asking if I changed the passwords for the newly-reconfigured Extender. At that time, I hadn't. So, about an hour ago, I reset the extender to factory defaults and reconfigured it again. This time, I created a new password for both the 2.4Ghz and 5Ghz signals.
Once again, my laptop (which I am using to compose this post) and all my other, non-Apple devices have connected without difficulty, using the new password. However, both our iPhone 6 Plus and our iPhone 5, as well as our latest version of the iPad-Mini will not connect and display the same error message in the WiFi coonection screen from Settings, "No Internet Connection!"
Any other suggestions?
Thank you,
Steve
make sure you go into the wifi and forget the network on any apple device before trying to connect, my work phone is sadly a crapple and it works fine
Another idea too is to purge the entries for the Apple devices in the DHCP cache on the router so it has to get assigned a new IP address. I was surprised yesterday when setting up my new AP (not as simple on pro grade equipment when it’s port bound and 2 floors apart) to find 2 cache entries for the same devices with the same name. It could be upgraded devices with different Mac addresses. So I’m finally rid of this annoyance. Now I’m wondering if I should just cut the power output on the old netgear and use it as a guest AP or factory reset and smash it to pieces for the aggravation it’s put me through :-)