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Forum Discussion

gliu's avatar
gliu
Guide
Oct 03, 2018

EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware

Hello   Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksy...
Nighthawk Mesh
Troubleshooting
gliu's avatar
gliu
Guide
Oct 03, 2018

Hi, thx for reply

 

Just confirming you didnt see issue until upgrading latest firmware?

 

rgds

 

 

JMW001's avatar
JMW001
Star
Oct 03, 2018

Absolutely not - i'd been using the extender happily for a while. I happened to change broadband providers recently and as part of that went into the setup to change the wifi source. It suggested the update, applied it and PC's connect ok but no mobile devices can (android/ios)

 

Just downgraded it to 1.0.062 - resetting it all up from factor reset to see if it helps

 

  • JMW001's avatar
    JMW001
    Star
    Oct 03, 2018

    Ok ...can confirm that restoring it to 1.0.062 and doing full factory reset and reconfig has 'fixed' the issue.

     

     Update --- it 'fixes' it for a short time but it's gone again ... again - PC's seem ok but mobile devices are struggling

    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Oct 03, 2018

      Ensure the primary wireless (your Linksys) is rebooted, along with the extender. 

  • gliu's avatar
    gliu
    Guide
    Oct 04, 2018

    Hi All

     

    I have reverted to 1.0.6.6 and now stable again. Yes, had to do factory default else it wouldn't just let you downgrade. thx for suggestion.

     

    Is there anyway get Netgear involved so they are aware of issue? My support contract already expired

    rgds

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Oct 04, 2018
      gliu wrote:

       

      Is there anyway get Netgear involved so they are aware of issue? 

       

      I've forwarded the issue to some folks, and schumaku@ alerted some also using the @.  Plus DexterJB is monitoring the forum.

       

      So they should be aware of it.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 16, 2018

      Hi all,

       

      We are currently looking into this issue and will provide a response once available.

       

      Regards,

       

      Dexter

      Community Team

      • drdantru's avatar
        drdantru
        Tutor
        Oct 16, 2018
        It’s toast. So disappointed! I’ve reset and still no good. Spends over an hour on phone with tech support on 2 consecutive days. Worked great for over a year. Died upon doing firmware update. I was sent email requesting me to update! I did as have done before, but this time killed it. Can no longer recommend Netgear. Looking for recommendations. Never used anything else before. Unhappy being told “but a new one”.