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Forum Discussion
gliu
Oct 03, 2018Guide
EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware
Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksy...
YoungTheGiant
May 21, 2019Aspirant
Still a a huge problem in May 2019. Have had this router for over a year and it has gaven me issues throughout the duration. During the 1st month my 5g wifi was not working and would shut off after awhile. I put up with slower internet for about year because it was such a hassle to deal with this product. Fast forward to today. I thought I'd give it another shot, so I thought.. well let's try updating this router myabe it'll work better. Nope...huge mistake. It completely bricked. The wifi would shut off and restart on it's own, constantly losing connection. Spent $180 on this product and was never happy with it. So I reset it with older firmware and it's back to it's original underwhelming functionality. Regardless I'll be upgrading my internet in July and will be replacing this router with Google Wifi. Good Riddance Netgear, I hope I never deal with you again.
- LordPurpleMay 21, 2019Star
YoungTheGiant - your experience pretty much matches mine. I have tried a few versions of the "beta" firmware and none of them fixed the persistent issue that one of the radios (in my case the 2G) would just drop periodically, such that the SSID was not even advertised. Connections to the base router were always shown as fine in the admin interface, it was just the extender 2G radio that would die. In every case resetting or power cycling the router did not bring the radio back; but downgrading the FW to the 1.0.0.66 version usually would, for a short time. That was an indication to me that the hardware was (probably) ok, just a FW issue.
I know this is not the answer anyone here wants to hear, but after being tortured with this spotty Wifi for over a year, I recently upgraded to an Aruba IAP access point and after 3 weeks I can say it has been ROCK solid - and, I no longer need the extender - the Aruba device actually covers my entire house and yard including the area formerly handled by my base Netgear router. It also does not expose the 5G/2G radios as separate networks, it's only one SSID that devices use, and it steers them towards the strongest/fastest signal without having to manually juggle. Yes, it is more than twice as expensive, but for those suffering with these broken extenders, you might give it a try. Very nice management features too, including live traffic plots for every network and device.
- oliveiraMay 22, 2019Aspirant
Is there any way for us to get our money back or exchanged by a product that works?
- OleRonMay 23, 2019Aspirant
Which type of Aruba IAP access point do you use?
There are many types at different prices.- LordPurpleMay 23, 2019Star
The IAP-315 fit the bill for me.
- schumakuMay 23, 2019Guru - Experienced User
YoungTheGiant wrote:Still a a huge problem in May 2019. Have had this router for over a year and it has gaven me issues throughout the duration. During the 1st month my 5g wifi was not working and would shut off after awhile. .
The EX7000 isn't a router and caused almost zero problems for most owners, being as wireless extender, being as wired access point. Guess you talked about a different product.
- oliveiraMay 24, 2019Aspirant0 problems? Are you reading this thread?
We are the 5% that bothers to complain!- schumakuMay 24, 2019Guru - Experienced User
oliveira wrote:
0 problems? Are you reading this thread?Well,I read and participate in this thread since around 20 September 2019 the EX7000 Mesh bugware came out - not difficult to find when reading the complete thread. A year ago, when the other poster (talking of a router) claimed having issues, the cumbersome EX7000 Mesh (1.0.1.78) firmware was not out yet, and there were virtually zero problems with the EX7000 in both extender and AP modes.