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Forum Discussion

gliu's avatar
gliu
Guide
Oct 03, 2018

EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware

Hello   Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksy...
Nighthawk Mesh
Troubleshooting
ndr87's avatar
ndr87
Aspirant
Jul 04, 2019
Any news?
168bill's avatar
168bill
Luminary
Jul 04, 2019
Not really.
Am still working with Netgear engineering sending in log files after each outage and trying suggested changes to configs, etc.
Think things are progressing, but slowly and no silver bullets yet.
  • wilhelm0's avatar
    wilhelm0
    Initiate
    Jul 18, 2019

    Hi, I am having the same problem, dropouts occur every few minutes when streaming video from a device connected to an EX7000.  How do I get access to test firmware?

    • RJ_NZ's avatar
      RJ_NZ
      Tutor
      Jul 18, 2019
      Don’t hold your breath. This problem has been outstanding for about nine months with little or no feedback from Netgear. The best action is to revert to the previous firmware which, although it has issues, is much more stable.
      I recently received an email from Netgear inviting me to purchase a Nighthawk AX12 12-Stream WiFi 6 Router. Seems their sales channel is much more active than support.
      Personally, I’m ready to dumb my Netgear equipment and will purchase something else. Time to do some research. RJ.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 18, 2019

        RJ_NZ - We have received positive feedback from users on the current beta firmware version. If you're interested, I'd be happy to extend an invite into our private Beta Community.

         

        ~Christian