NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
gliu
Oct 03, 2018Guide
EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware
Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksy...
JeroenVH
Mar 30, 2020Aspirant
So, small update:
Everything went well for 3 days until my wife connected to the extender by cable with her mac book from work, thats when it kicked the bucket again.
Not sure what that is about but I'm wondering if giving her mac book a static IP might help, going to try it later.
On the bright side, my desktop which I connect to the extender with via cable had a flawless connection for the whole weekend since I gave the extender a static IP in my router settings.
Kind regards,
J
gliu
Mar 30, 2020Guide
The extender appears to still have intermittent DHCP issue. When this occurrs, any new device that tries get IP via extender be it wired/wireless wont be able to get IP and hence, access your home network. Note when this occurs, other devices that are connected to extender still able to ping my ISP gateway so unicast traffic is still ok and my extender is still connected to main AP. So issue is specifically somehwere in DHCP DORA process that is not working on the extender. When this occurs, I walk within range of my main AP and connect to it instead. I can then get IP and everything ok. Next thing I did was power on/off extender only, and connected to it instead. Now also able get IP.
Next time you have this issue, try adding static IP to your device and see if you can access internet. This will confirm if your seeing same issue. Suggest you also set DHCP reservation to a long time so you dont get kick out when it tries to renewal after expiry while this issue is present in latest firmware
- JeroenVHApr 09, 2020Aspirant
Hi Gliu,
Thank you for all the tips, I will give them a shot.
Things worked ok for a while but things shifted for the worse with multiple shutdowns a day now, this thing is driving me insane.
Do you set the static IP and DHCP reservation on your main router or on the extender?
Often when I restart the extender it refuses to connect to the 5G network and I have to set it up all over again.
I noticed that when things go south I cannot connect to my main router anymore but can still connect to my extender via its IP address in browser.
I'm wondering what that is about.
Kind regards,
J- JeroenVHApr 09, 2020Aspirant
Lol, great, Netgear apparently does not give an option to extend my DHCP lease time... on my $300 router.
How is this possible??? What in the world are they thinking...
This is becoming a rather frustrating experience making me want to switch to another brand completely- gliuApr 09, 2020Guide
I have old linksys AP and installed DD-WRT on it. The GUI has tons more options can play around with. U can consider using it if your AP is supported
- gliuApr 09, 2020Guide
When u setup extender, pretty sure there is no option to set static IP. So instead I set the DHCP reservation for the extender MAC address to always use provide same IP. I noted earlier comment by somene else his netgear not able to set lease time. I dont have issue on my main AP which is old Linksys
See comments inline
Often when I restart the extender it refuses to connect to the 5G network and I have to set it up all over again.
>>I assume you bave resonable signal receive from main AP on your 5G band. If not, that could be your problem. My extender can connect on 5G band but signal noise ratio is very bad. my extender is on third floor of a house which is double brick. Unfortunately only way get reliable connection is to use 2.4 band for the backhaul. Understand this decrease speed for users connected to extender but thats only option I have besides going down mesh path.
I noticed that when things go south I cannot connect to my main router anymore but can still connect to my extender via its IP address in browser.
I'm wondering what that is about.>>that is expected. Its only your extender that has lost its connection to the main AP
Only other issue can see besides the DHCP I have is if u have good signal to main AP, scan frequency and make sure no one close by is using the same band. If needed, change the band used or can try using 2.4G band "choose spectrum no one close by using" and see if you get a more stable connection between extender and main AP. 2.4G band is quite crowded and not many to choose from. Just see option helps
- JeroenVHApr 13, 2020Aspirant
Hey Gliu,
Thanks for all the info.
Yes I have pretty decent 5G connection to my router, the signal strenght is around 70% and is capable to deliver me 350mbps when connected.
I forgot to mention but yes the signal frequencies I make my router use are ones that are not used in my immediate surroundings to have almost no interference.
This weekend I spent some time handing out static IP's to all the devices in the house to make sure there is no problem with that but now the extender chose to just completely ignore that and hand out its own ID's.
Router:
02:0F:B5:5B:5D:E5 - 192.168.1.3
02:0F:B5:CF:54:A2 - 192.168.1.4
Extender:
02:0F:B5:5B:5D:E5 - 192.168.1.20
02:0F:B5:CF:54:A2 - 192.168.1.15
I have tried resetting the extender, resetting to factory, restarting PC's, renewing IP's via CMD,... nothing helps.
They are stuck on those IP adresses now.
The interesting part is that this only happens to wired in devices, the wifi devices received the right IP address set from router straight away when I reconnect them to the extender.