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Forum Discussion
Solved
Ex7000 won’t connect iOS devices after firmware update
I’ve had this extender for about three years and haven’t had any major issues. I updated the firmware yesterday and since the update I’ve been unable to connect any of the iPhones or iPads to the exte...
dear internet stranger,
you are my hero. seriously...... i was trying my best to avoid taking my frustration out on my wife and kids as i was trying to fix this blasted piece of crap.....
i rolled back to an older firmware from nov 2017 and it worked like a charm.
the air smells cleaner. the flowers smell more flowery, and life is once again good.
also, screw you, netgear.
So i updated my EX7000 today. Man i wish i would have checked here first and saved myself about an hour of frustration. Updated to Firmware Version 1.0.1.78 by connecting it to an ethernet cable and downloading the update to my PC (had issues with updating over wifi before). Update looks like it processed just fine but now none of my wifi devices connect. My PC will connect over ethernet cable but no internet access even though the router page says its connected to my internet.
After multiple resets and troubleshooting I rolled the firmware back . Works just fine on firmware 1.0.0.66. Tried the update again (over ethernet with file saved to desktop which i re-downloaded to make sure the file wasn't bad) and back to not working. Definatly seems to be an issue with the Firmware update. I'm thinking it may be limited to specific board revisions of this device as it looks like some people in the community have it working with different issues.
For now im sticking with Firmware 1.0.0.66
Good morning EX7000 Community,
Acedias, Nvaidya, Lab22, shouldntitwork, Archerman99,
Thank you for reporting your issues with the latest EX7000 Firmware. We are eager to work with you to expedite getting this issue resolved. If any of you are willing to work with our Support and Engineering Teams to troubleshoot this issue please send me (@ChristineT) a private message with your contact information and we will reach out to you promptly.
I look forward to being able to work with you directly.
Best Regards,
Christine
ChristineT,
Like many of the users of EX7000 devices I am suffering from regular drop outs and troubles connecting iOS devices having upgraded to the latest firmware. Before rolling-back to the last version - and losing the benefits of MESH connectability - is there any timescale you can provide to us all about when a fix will be provided?
Thanks
I would also like to know what the timeline is looking like. I just recently bought the EX7000 and one of the advertised features on amazon was the Mesh capability. It's very disappointing that they would advertise the an unstable feature. When can we expect a fix? Couple weeks or a couple months? I'm willing to wait a couple weeks but if its going to be months then I'd rather return my device and get a different one.
No idea .... i don't even think they fully understand the issue right now ... i'm another who's provided config to netgear and done a screen-share with them.
Got another call from their engineering department scheduled for tomorrow... we upgraded the firmware again to prove the issue and around 2 hours post-update the router's gone into same state.
On my router it seems to be the 2.4GHZ radio which gets screwed up most as i can still connect to the 5GHZ