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Solved
EX7000 wont work with VPN
I'm using an Arris Surfboard modem with the EX7000 extender. My mobile device uses fSecure Freedome as a VPN. Everything works fine when I connect to the modem directly via Wi-Fi. When I connect th...
Sorry, Stephen, I tend to use 'router' and 'extender' interchangeably by mistake in a hurry. Yes, the router was not assigning an IPv4 address to my device,
I am using the very latest firmware, Firmware Version: V1.0.1.78_1.0.140.
I did have the router set to "Dynamically get IP Address From Router'.
I solved my problem late last night. Here's what was happening:
By having my extender acquire an IP address from the router, the extender was also copying ( or being dynamically provided) the DNS address of Comcast's servers for DNS lookups. This clearly was not working so I focused my attention on DNS issues.
First I switched over to using a static IP address. I copied the dynamically-allocated info from my current connection and pasted them into the staic information fields. I also reserved that IP address on the router so there would be no interference down the road.
Then I looked at the gateway info and it dawned on me that the router is the gateway to outside world and for this to work properly the extender needs to use the router's IP address (192.168.0.1) as the gateway, AND if that's the case, it would make sense that the Primary DNS source for the extender should also be the router and not Comcast. So I changed my Primary DNS on the extender from Comcast's 75.75.75.75 to the local gateway of 192.168.0.1.
Boom. All sites I was originally unable to access before were immediately functioning. I could now use my VPN when connected to the extender (because my VPN company's servers could now be reached). I checked my Firestick and it was now just showing `Connected` and not `Connected with problems`.
So, my hunch was right. DNS was the booger. What a pain in my side.
StephenB wrote:
Tobraham wrote:
See my latest updates on this matter. Devices are not getting assigned IPv4 addresses by the extender. Those with IPv6-only addresses can only reach IPv6-capable web sites. So we're back to the Netgear now.
Just to clarify: Devices connected through the extender are not getting assigned IPv4 addresses by the router. The extender isn't assigning addresses.
Can you try configuring a static IPv4 address on one device, and see if that gives you full connectivity?
Also, what firmware are you running?
You might also check with Fsecure, as this issue has shown up with their VPN and other extenders. For instance, here: https://community.f-secure.com/t5/F-Secure/Problems-with-wireless-extender/td-p/99764
Hi,
I checked that link and didn't find a solution there. I found this forum post by searching for issues with using VPN on wifi extenders and it seems other people with the same model are experiencing this issue. My extender is setup as an access point also. I don't have any special configuration on it. The extender is hardwired back to my Netgear Nighthawk router. I've rebooted all the devices, I've updated the firmware on all the devices. It just doesn't work on the Extender. I looked in the firewall logs on our firewall and there are no errors there. The second I connect to my main router through wifi or lan, VPN works.
Altoid wrote:
I checked that link and didn't find a solution there ... it seems other people with the same model are experiencing this issue.
There was no solution there. My point was that this same issue has been reported by folks using other manufacturer's extenders (ASUS in that case). So you should also contact Fsecure support, since the issue might well be their problem, and not Netgear's.
I should have been more specific in my original post's title. The issue isn't just with VPN, it's with connectivity overall. If I reset the extender and router, the extender will stay connected for about an hour or two but then it loses internet connectivity and the only solution is a hard reboot. Any device trying to connect to my router thru the extender connects fine to the extender itself, but the extender seems to have lost internet acccess.
For example, my Firestick upstairs - it sees and connects to the extender just fine but the error is "Connected but with errors". That error message pretty much sums up everything with the extender as well. I can connect to it from any device without issue but lose internet connectivity. It only seems to stay connected for an hour or two if I'm lucky.
Expensive paperweight.A recent firmware update that was released has resolved the VPN issues I was experiencing. When I first setup my extender to connect wirelessly to the main router I had quality issues in the past. Awhile ago I directly connected the extender and set it up as an Access Point it became much more reliable.
They sent me a new device and it worked immediately with a few tweaks (not the VPN, however). Here we are one month later and nothing will connect again. I reset it to default settings and tried to start fresh and now.
I connected to the extender's wifi, initiated the set up process, assigned an SSID. I connect to that SSID and my mobile device tells me I'm connected. I can see in my router's IPv6 table that my mobile device is connected. I am incapable of browsing to about half of the internet. If I try to go to mywifiext.net, I get the following error: ERR_INVALID_ARGUMENT. I can browse to Google and Yahoo, for example, but if I attempt to click on any of the links in the search results, most of them do not work.
Phone is connected to router via IPv6, but not IPv4
Seems like one problem could be a DNS issue. I double checked my router's DNS settings: it's set to get them from my Internet provider and I can see Comcast's DNS servers in my settings (75.75.75.75 and 75.75.76.76). Could IPv6 be causing issues with reaching some web sites? And why is my mobile device not able to connect via IPv4 through the extender? It works just fine through the router.
Also, when I log in to the extender and look at my connected devices, even though my phone tells me I'm connected to the extender, I don't see any devices listed in the extender's connected devices list.
This thing has been the biggest pain my side. It doesn't help that my wife gives me grief every time she sees me dealing with it. She just wants to buy something else and I keep telling her we bought the top of the line and it's just complicated.
Why can't this thing just be a set it and forget it kind of thing? This is absurd.As a matter of fact, this explains why the VPNs won't connect and why the Amazon Firesticks won't connect - because they're trying to reach domains that don't have IPv6 support. I checked: Amazon.com and PrivateInternetAccess.com will not pull up on my mobile device when using the extender with only an IPv6 address assigned to my mobile device. The devices all say they're connected to the extender, they all have internet issues. Nonew of them show up on the extender's list of connected devices.
So now the trick is figuring out why the extender is not assigning an IPv4 address to my devices.See my latest updates on this matter. Devices are not getting assigned IPv4 addresses by the extender. Those with IPv6-only addresses can only reach IPv6-capable web sites. So we're back to the Netgear now.
Tobraham wrote:
See my latest updates on this matter. Devices are not getting assigned IPv4 addresses by the extender. Those with IPv6-only addresses can only reach IPv6-capable web sites. So we're back to the Netgear now.
Just to clarify: Devices connected through the extender are not getting assigned IPv4 addresses by the router. The extender isn't assigning addresses.
Can you try configuring a static IPv4 address on one device, and see if that gives you full connectivity?
Also, what firmware are you running?
Sorry, Stephen, I tend to use 'router' and 'extender' interchangeably by mistake in a hurry. Yes, the router was not assigning an IPv4 address to my device,
I am using the very latest firmware, Firmware Version: V1.0.1.78_1.0.140.
I did have the router set to "Dynamically get IP Address From Router'.
I solved my problem late last night. Here's what was happening:
By having my extender acquire an IP address from the router, the extender was also copying ( or being dynamically provided) the DNS address of Comcast's servers for DNS lookups. This clearly was not working so I focused my attention on DNS issues.
First I switched over to using a static IP address. I copied the dynamically-allocated info from my current connection and pasted them into the staic information fields. I also reserved that IP address on the router so there would be no interference down the road.
Then I looked at the gateway info and it dawned on me that the router is the gateway to outside world and for this to work properly the extender needs to use the router's IP address (192.168.0.1) as the gateway, AND if that's the case, it would make sense that the Primary DNS source for the extender should also be the router and not Comcast. So I changed my Primary DNS on the extender from Comcast's 75.75.75.75 to the local gateway of 192.168.0.1.
Boom. All sites I was originally unable to access before were immediately functioning. I could now use my VPN when connected to the extender (because my VPN company's servers could now be reached). I checked my Firestick and it was now just showing `Connected` and not `Connected with problems`.
So, my hunch was right. DNS was the booger. What a pain in my side.
StephenB wrote:
Tobraham wrote:
See my latest updates on this matter. Devices are not getting assigned IPv4 addresses by the extender. Those with IPv6-only addresses can only reach IPv6-capable web sites. So we're back to the Netgear now.
Just to clarify: Devices connected through the extender are not getting assigned IPv4 addresses by the router. The extender isn't assigning addresses.
Can you try configuring a static IPv4 address on one device, and see if that gives you full connectivity?
Also, what firmware are you running?