NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX7000
Frontier replaced my router today with a new one and I cannot get my Netgear EX7000 to reconnect to the new router. I opened up the settings on the computer and located the SSID, but when I click on it to connect, it does not let me type in the routers new password. I've tried reconfiguring the new routers WPS and the extenders WPS, by pressing their reset buttons, and it appears that both are connected, but not talking to each other. I've reset the factory button on the extender and it still will not connect. I've noticed that the extender has no lights on, but when I click on the extenders SSID in the computer settings, the green up down arrow will light up. Is there a way to locate the location in settings to type the new routers password, will that help, or any other suggestions would be appreciated.
1 Reply
Try this.
1. factory reset the extender. many just push the button. While its powered on, push and hold the button. Its usually 7-15 seconds but the lights should blink when held long enough.
2. hardwire into the extender via pc/laptop. Whatever device you hardwire in with, disable its wifi so it doesn't default back to the wifi.
3. Then try the setup using the installation wizard.
work/not work? where does it fail in the process?
Have you tried a different pc/laptop?
what firmware is on the extender?
What router is it connecting to?
