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Forum Discussion

DanielGarzaB's avatar
DanielGarzaB
Guide
Jan 26, 2017

EX7300 drops internet connectivity for almost all my computers

I have 3 EX7300 as access point in my office.

 

One EX7300 seems faulty. All the people who are connected to the Wifi signal will get disconnected now and then out of nowhere. Seems like the SSID dissapears and they just get re-connected

 

This is getting really messy. Ive tried everything. First firmware, latest, in between the first and latest. Wifi channel is different from the router channel. Changed chinnels. Ive tried pretty much everything and still it aint working properly

 

What can I do?

 

Thanks a lot

drops internet connectivity
EX7300
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 27, 2017

    Hello DanielGarzaB

     

    I would suggest factory reset of the extender then set it up again and if it is still acting up I would contact support so they can replace the unit if its under warranty.

     

    DarrenM

    • DanielGarzaB's avatar
      DanielGarzaB
      Guide
      Jan 28, 2017

      Thanks a lot

       

      Ive done factory reset, firmware upgrade to the latest, downgrade to the first, etc... still the problem is there

       

      I guess ill need to contact the support