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Solved
EX7300 randomly drops connection
I have a netgear WNDR4500v3 that works great. I've had it now for a year and I'm very happy.
I had an old extender 2.4Ghz only for a while and it worked ok, but was a little slow and when a number of devices connected it started having issues, so I upgraded to an EX7300 recently. I installed it recently and configured it to use 5G-only with the router and 2.4G only with client devices.
The setup went smoothly, all my devices connected fine and it seemed to work fine for a week or so. A couple of days ago it looked like I lost internet connection, but instead it was the extender not working. I didn't have time to check right away, but a couple of hours later all was working again so I didn't bother. It happened again today, I logged into the router and the extender was not listed among the "attached devices". I power cycled and now everything seems to be working OK.
I don't see anything strange in the logs of the router and I can't find the logs in the extender.
I saw another post about changing channels, but since I'm using two separate bands I assume that's not my issue.
Any ideas?
Once I disabled fast lane and enabled both 2.4Ghz and 5G the extender connected steadily to the 2.4Ghz network. It has gotten the IP reassigned a few times over the last 2-3 days, but visible disconnections.
This seems to be resolved
5 Replies
Once I disabled fast lane and enabled both 2.4Ghz and 5G the extender connected steadily to the 2.4Ghz network. It has gotten the IP reassigned a few times over the last 2-3 days, but visible disconnections.
This seems to be resolved
- I have it set as automatic, so the router is supposedly picking the best already
The disconnection happened again today. The extender worked fine for most of the day, I can see in the router logs that around 3pm the DHCP re-assigned the same IP, not sure if it got temporarily disconnected. Again an hour later and then eventually I see this:
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:28:23
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:28:17
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:28:01
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:27:29
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:26:27
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:24:19
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Monday, March 13, 2017 17:20:06And then it lost connection. I had to turn it off and on around an hour later and it has worked fine for the past 3 hours.
Hello mith_it
Have you tried to change the wireless channel on the router?
DarrenM
I changed the configuration of the extender, I disabled the fastlane option where I was using exclusively the 5G connection to the router and I haven't had disconnection issues since (about 24 hours). The extender has been consistently on the 2.4G connection since.
I can still see that ever hour or two the router re-assigns the same IP to the extender and then occasionally I get MANY DHCP requests
[DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:52:06 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:52:02 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:51:51 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:51:35 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:51:03 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:50:01 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:47:54 [DHCP IP: 192.168.1.15] to MAC address b0:b9:8a:65:97:b1, Thursday, March 16, 2017 15:43:40
The logs never reported that the client was being disconnected and without logs from the extender it's hard to know what's happening on the other side.
Mid-afternoon also seems to be a recurring time for the issue.
This is purely empirical from looking at the wifi status on the extender, but it looks like the 5G strength is very variable, goes from very good with hundreds of Mbits to right now that it's at 5Mbit. I wonder if the extender occasionally gets disconnected from the router and fails to reconnect. Since they are both Netgear I expected that they would figure it out.
2.4G is configured on the router to be automatic, but 5G is set on channel 153 which I think was the default when I setup the router.
Suggestions?
