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Forum Discussion
EX7300 Won't Connect on 5GHz Band
Just received this today. Installation went okay, but no clients will attach to 5GHz band, and I tried four different ones --desktop, laptop, tablet, phone. I can see the 5GHz EXT just fine, but not...
Hello Everyone
We currently have a trial firmware to address the issues with the EX7300 if you would like to try this out I have provided a link to download the Firmware please let me know of any issues or any feedback about the firmware resolving the issues or not.
DarrenM
Well, it didn't brick the router, so that's a good start. :)
- Hardware Version: EX7300
- Firmware Version: V1.0.0.40-06-15
Connection to Existing Network (2.4GHz)
- Signal Strength: 216Mbps
- Name (SSID): xxxxxx2.4G
- Channel: 11
- Connection Status: Connected
Connection to Existing Network (5GHz)
- Signal Strength: 1169Mbps
- Name (SSID): xxxxxx5G
- Channel: 157
- Connection Status: Connected
Connection to Existing Network (2.4GHz)
- Connection Type: Ethernet
- Connection Status: Disconnected
Connection to Existing Network (5GHz)
- Connection Type: Ethernet
- Connection Status: Disconnected
Extender WiFi Status (2.4GHz)
- Name (SSID): xxxxx2.4G_2GEXT
- Channel: 11
- Region: North America
- Wireless mode: Up to 450Mbps
- Wireless AP: ON
- Broadcast Name: ON
- WPS: Configured
- Security Type: WPA-PSK[TKIP]+WPA2-PSK[AES]
Extender WiFi Status (5GHz)
- Name (SSID): xxxxxx5G_5GEXT
- Channel: 149 + 153 + 157(p) + 161
- Region: North America
- Wireless mode: Up to 1733 Mbps
- Wireless AP: ON
- Broadcast Name: ON
- WPS: Configured
- Security Type: WPA-PSK[TKIP]+WPA2-PSK[AES]
Hello geo_rule
Did this fix any of the issues you were having?
DarrenM
Sadly, no.
But I have a work around, that's a little clunky but useable --force the underlying router to change channels on the 5Ghz band.
This only gets to be an issue because it's summer and we have weather where I live and sometimes the router takes a power hit and when it reboots it might change the channels. This is Comcast's top-of-the-line DOCSIS 3.0 router I have.
When the 5GHz band on that is using channel 36 as the primary, it doesn't play well with the EX7300. That is true as well with the newest version of the firmware I installed.
When I force the router thru reboots to change channels to something other than 36(p) then it's okay. No problems on 2.4Ghz.
I have mobiles with wifi analyzer apps, and they don't find any competing local 5GHz networks overlapping that might explain it. The Netgear EX7300 just doesn't like it when the Comcast wireless router is on 36(p) for 5GHz.
I've since put a UPS on the router (which isn't a bad idea anyway around here), so hopefully I'll get less "spontaneous router reboot changing of channels" to put me into trouble with this issue.
But whatever is causing it, whichever side is at fault, the newest firmware doesn't do anything about it, in my experience.
geo_rule
Thank you for the feedback I will pass this along to the engineers I will let you know any updates.
DarrenM