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Forum Discussion
EX7500 5Ghz connection issues with Virgin Hub3.0
I have a EX7500 that has 5Ghz connection issues with my broadband Virginmedia Hub3.0. The EX7500 is continually problematic and is not a stable product. It is very difficult to set up as the initiation of the EX7500 as a WiFi extender even when right next to the Virginmedia Hub 3.0 (less than 12 inches), still represents connection issues. However I can connect any 5Ghz capable device to the Virginmedia Hub3.0 without any issues. I have an older Netgear Extender which is fine, but the EX7500 has always been problematic and can cause from time to time issues with the actual Virginmedia Hub 3.0 when connecting to 2.4Ghz or 5Ghz. The EX7500 when you can login to it shows it is connected to 2.4Ghz but disconnected on 5Ghz to the Virginmedia Hub 3.0. When you turn off the EX7500 completely most of the WiFi in range to the Virginmedia Hub 3.0 stays connected on both WiFi frequencies without issues. Can someone help as to why the EX7500 is so problematic?
9 Replies
Which firmware is on the EX7500?
Did you set it up connected to the virgin hub using WPS?
- The most updated version of the firmware is loaded on the EX7500 and yes set up as WPS.
CTagg wrote:
The most updated version of the firmware is loaded on the EX7500 and yes set up as WPS.Which version? The most "updated" sometimes isn't, is a bad version, or it changes and if others have this issue, the actual number helps.
don't install it using wps. Virgin hub router implemenation of wps sucks. It creates all kinds of issues.
Factory reset the EX7500 and then install it using the installation assistant and not wps.
