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Forum Discussion

DaddyMac2's avatar
DaddyMac2
Tutor
Oct 17, 2018

EX7500 Range extender drops connections

I have the EX7500 range extender and the X10 router.  The range extender is consistently dropping connections and needs to be re connected to the router to fix.  I have tried changing channels and th...
Hardware
Nighthawk Mesh
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 22, 2018

Hi DaddyMac2,

 

Welcome to the community!

 

1. What is the firmware version of the extender?

2. When the connection drops, are the extender networks (2.4GHz and 5GHz) still visible?

3. Have you tried resetting the extender?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 23, 2018

Hi DaddyMac2,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

  • Gibberish's avatar
    Gibberish
    Aspirant
    Nov 20, 2018
    I’m running into a similar issue. When extender is plugged in the connection is sporadic. I can always connect to the WiFi but internet access isn’t available. When I unplug the extender all works well but devices in corners of the house or backyard can’t get a good connection.

    What is the solution here?
  • misterchan's avatar
    misterchan
    Initiate
    Nov 21, 2018
    DexterJB, I also have the same problem. What is the solution? Can you please post on the forum to help others that come afterwards rather than just sending directly to someone’s inbox.
  • weltzinbrau's avatar
    weltzinbrau
    Aspirant
    Jan 13, 2019
    Same problem. Please share the recommended fix.
    • Gibberish's avatar
      Gibberish
      Aspirant
      Jan 13, 2019
      No fix. Resolution was to move my router to a more central location and through the extender in the trash.