NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ex8000 extender 5ghz connection
I cannot get my EX8000 to connect to my home routers 5ghz channel, it will only connect to the 2.4ghz channel. I have a AC1750 / C6300 home router. I have tried changing 5ghz channels on the router a...
Hi ryantonk,
Welcome to the community!
1. What is the firmware version of the extender?
2. Do you have other devices that are able to connect to the 5GHz band of the C6300?
3. Have you tried resetting the extender?
4. Was it working before?
5. Are you getting an error message? If yes, what is the error message?
Regards,
Dexter
Community Team
1. Firmware is the latest
2. yes, other devices are able to connect to the routers 5ghx
3. yes, i reset it
4. i honeslty dont know if it was working before, i only recent checked it
5. no error messages, it simply doesnt connect.
One other thing is that i also changed the 5ghz channel on the router, that still didnt work.
I called Netgear, and they agreed to send me a warranty replacement extender. I can only hope that it will connect and doesnt have the same issue.
ryantonk wrote:
1. Firmware is the latest
2. yes, other devices are able to connect to the routers 5ghx
3. yes, i reset it
4. i honeslty dont know if it was working before, i only recent checked it
5. no error messages, it simply doesnt connect.
One other thing is that i also changed the 5ghz channel on the router, that still didnt work.
I called Netgear, and they agreed to send me a warranty replacement extender. I can only hope that it will connect and doesnt have the same issue.
I also had to request a replacement unit and unfortunately it made no difference. My unit was purchased in late in April, I can't get refund from Amazon, but I did request a full refund from Netgear and it as been approved. Now I have been testing the the extender with fixed Channels and it seems to be holding up. Today marks 3 days and no disconnects with firmware 1.0.1.180 but I with the latest firmware, I experienced the same issues.