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Forum Discussion

alexnescalante's avatar
alexnescalante
Initiate
Sep 11, 2018

EX8000 w/ R7800 loses connectivity randomly

Using 2 EX8000 nodes (both running V1.0.1.164, both have also been restored to factory after version upgrade) Router: Nighthawk X4S R7800 (v. 1.0.2.58)   Issue: EX8000 node will lose connecti...
Firmware
Hardware
Nighthawk Mesh
Troubleshooting
NBR-IPD's avatar
NBR-IPD
Aspirant
Dec 06, 2018
DexterJB wrote:

Hi alexnescalante,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

 

I have the same dropping connection issue with my EX8000 extender connected to my R9000 x10.  Any ideas to try?  Can something be posted on this thread to try or sent to my inbox?

SBP's avatar
SBP
Aspirant
Dec 24, 2018

I have the same set up and constant loss of internet.  

Have you recieved any help on this issue?

 

Thank you

  • ntculenuf's avatar
    ntculenuf
    Aspirant
    Dec 26, 2018
    The RMA'd extender just showed up today. I still have the replacement one I bought connected. Haven't noticed any connectivity or IP address changes like with the original extender. Not sure if it's just a coincidence but I relocated my router (night hawk R8000) about 3ft higher. It's in the same location of the house just up higher. The network seems to be working better than before. Solid connectivity with connected equipment and extender. Who knows, like I said could be coincidental.
    • ntculenuf's avatar
      ntculenuf
      Aspirant
      Dec 31, 2018

      .A couple other things that I should mention in case it may help someone else. When I bought the replacement extender I factory reset my R8000/AC3200 Netgear router to start off with a clean slate. My expertise level on network is "I know just enough to be dangerous". this is just what seems to be working for my setup (hopefully it stays).

      On the EX8000/AC3000 WiFi mesh extender (the R8000 followed setup as instructed)

      1. I set the extender to a static IP address. (The RMA'd EX8000 was jumping IP address' like crazy.)

      I tried to setup a MAC ID reservations at the router on both devices with no luck. The IP address wouldn't stay consistent even with the

      new extender I coudn't get the MAC ID reservation to work. I find this to be very odd, since the way a MAC ID reservation works (my understanding) is when it sees the MAC address of said device it will give said IP address no ands ,if's or buts. We do this quite often at my company for IP controlled devices in home automation. MAC reservations seem more reliable with power outages and firmware updates resetting a device on reboot. (clients can get pretty upset when the TV doesn't turn on)

      2. I did not let the New EX8000 update firmware on setup. after trouble shooting the first one I read about a lot of issues after the update. All of which I was having with the RMA'd extender.

       

      So Since installing the new EX8000 while the original was being RMA'd I have had zero issues that I have noticed. The extender stays connected and the mesh network is strong. With the shape of my house I am thinking about using the extender I got back  from Netgear on the other side of my house to boost the WiFi signal to my other garage. A little overkill but hey I got it just sitting here. Also as i said in my other reply I had moved my R8000 router 3 ft higher in the same location and the network overall seems to have  improved. Could all be coincidence. Good luck everybody. For the cost I really want this system to work really well.

      **edited a few times to fix mispellings and add router model#**