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Forum Discussion
RCDSOUZ
Jul 26, 2026Aspirant
EXS27 BE5000 Constantly Dropping!
I have this issue SINCE I PURCHASED this expensive wifi7 extender. ALL my IOS devices continue to drop for 10-30 seconds on a daily basis. WITH NO FIX insight. no matter any update i do. The realbi...
FURRYe38
Jul 26, 2026Guru - Experienced User
What host wifi router is the EXS connected too?
Distance in between the host wifi router and EXS extender? 30 feet would be starting distance depending on building materials.
What channels are you using on the host wifi router?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any WiFi neighbors near by? If so, how many?
What firmware is on the EXS?
RCDSOUZ wrote:I have this issue SINCE I PURCHASED this expensive wifi7 extender.
ALL my IOS devices continue to drop for 10-30 seconds on a daily basis.
WITH NO FIX insight. no matter any update i do. The realbility of this extender is horrile.
Iv reinstalled/resetup multiple times
Changed channels.
Done anything i can find on google, with NO FIX.
RCDSOUZ
Jul 28, 2026Aspirant
My main Nighthawk RS700 router is top floor
Extender in middle floor
I have played around with those channels you mentioned with no help.,
There is only 5 networks around
Firmware 1.0.1.34
- FURRYe38Jul 28, 2026Guru - Experienced User
Distance in between the host wifi router and EXS extender?
What FW is on the RS router?
- StephenBJul 28, 2026Guru - Experienced User
FURRYe38 wrote:
Distance in between the host wifi router and EXS extender?
StephenB wrote:
Try measuring the main wifi speed at the extender location (with the extender off). Use the free Ookla speedtest app. In extender mode, it needs a solid connection to the main router.
Please respond to both of these requests.
- RCDSOUZJul 30, 2026Aspirant
about 25-30ft (Walking from office on top floor to middle floor where i have extender located.
RS700 - Firmware Version V1.0.11.8_2.0.112- StephenBJul 30, 2026Guru - Experienced User
RCDSOUZ wrote:
about 25-30ft (Walking from office on top floor to middle floor where i have extender located.
Ok. And if you turn off the extender, and measure your wifi speed on your phone at the extender location, what speed to you get?
The extender needs to have a solid connection to the router wifi - if it doesn't, then you will see connection drops that match your symptoms. (device connected to extender wifi, but cannot reach the internet).