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JohanMJ's avatar
JohanMJ
Aspirant
Jun 09, 2017
Solved

extender has stopped working properly

The EX3800 worked fine for more than 6 months but has now all of a sudden stopped working properly. The Wifi signal is still there and signal strenght as reported on my laptop is excellent, however all uploads go very slow or even fail. Checking the upload with speedtest, reports a speed of less than 1 mb whilst before the problem started it was around 20 mb. We have glassfibre cabling and the router even has upload speeds of over 50 mb. What could be the problem? I did already a factory reset and re-installed the extender but no cure. I then also used the fast-lane set-up but also no result.

Any help would be much appreciated.

JohanMJ

  • Thank you DarrenM for your response. I did already update to the latest firmware but that did at first also not help. However after a few new futile tries to get the extender functioning, I made another try: somehow it now did all of a sudden work! Hoeray. 

    Thank you.

3 Replies

  • Just a correction: each time when I say upload, I actually mean download.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello JohanMJ

       

      Have you updated to the latest firmware?

       

      DarrenM

      • JohanMJ's avatar
        JohanMJ
        Aspirant

        Thank you DarrenM for your response. I did already update to the latest firmware but that did at first also not help. However after a few new futile tries to get the extender functioning, I made another try: somehow it now did all of a sudden work! Hoeray. 

        Thank you.