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Forum Discussion
Extender soes not show then 5G connection working but I can still connect devices
I can still seem to connect to the extended range 5Ghz band on my extender but the indicator on the extender is not on. I do not seem to be able to log into the extender or make any changes. I have...
Hi skeptocrat40,
Welcome to the community!
1. The 5GHz Link Rate LED on the extender is an indicator that the extender is connected to the 5GHz band of your main wireless router.
2. What is the model of your main wireless router?
3. Are you getting an error during the setup?
4. Does the extender appear as a connected device on the router UI?
Regards,
Dexter
Community Team
Hi skeptocrat40,
It would be best to do factory reset on the extender then go through the manual setup and make sure that the extender connects to the 5GHz band of the main router. Page 43 of the user manual linked here may help and the installation guide is here.
Regards,
Dexter
Community Team
As I mentioned, I cannot log into the extender so the hardware reset will be necessary. I actually have done that but it does not seem to change things. I am wondering if I have to somehow go through all my devices, including the WiFi router, to eliminate all references to the extender so I can start over. Sounds like a lot of work given that things actually "sort of" work now.
Hi skeptocrat40,
You can access the UI of your router to check the assigned IP for the extender and access the extender using that IP.
Regards,
Dexter
Community Team
I found I could finally log onto the extender using the login and password I use to access this community. I guess Idon't understand the system.
I found that the firmware for the extender needed to be updated. Once I did that I could delete the old extensions and create new ones. Things seem to be working now. I don't really know what happened or exactly how I fixed it, if I did, but all is OK for now.
skeptocrat40 wrote:
I found I could finally log onto the extender using the login and password I use to access this community. I guess Idon't understand the system.
Probably you entered those credentials when you set up the extender.
skeptocrat40 wrote:
but all is OK for now.
Great :smileyhappy:
