Forum Discussion

Aspirant

Oct 22, 2015

Solved

Faulty N300 WI FI Extender

Suddenly my extender is causing problems to my Kindle .it is only a few months old but Amazon say they are not responsibility and it is practically impossible to contact Netgear as they have a high...

Troubleshooting

chrissiem
Oct 30, 2015
I have now contacted Customer Services and after many checks they have askd me to return the Extender and then I will get a replacement .
Thanks for your help

nhann

NETGEAR Employee Retired

Oct 27, 2015

Hi chrissiem,

Yes, it is possible that it's a setting with the Extender. We are trying to isolate which device is causing the issue.

Login to mywifiext.net when connected to the Extender's WiFi, then the tab "Setup" < "Wireless Settings" please confirm the security setting on the extender is WPA2. Also set to WPA2 for your router.

Also try testing the different "Wireless mode" settings under the same tab "Setup" < "Wireless Settings" from 300mbps to 54 or 150mbps.

If the problem is still occurring, please contact Support:
http://support.netgear.com/general/contact/

chrissiem

Aspirant

Oct 30, 2015

I have now contacted Customer Services and after many checks they have askd me to return the Extender and then I will get a replacement .

Thanks for your help