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Forum Discussion

AdrianCr's avatar
AdrianCr
Guide
May 17, 2018

Firmware updated EX8000 keeps dropping Internet

Hi all,   I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
Nighthawk Mesh
Troubleshooting
flyturbo's avatar
flyturbo
Apprentice
Jul 28, 2018

Downgrading to an older firmware as suggested, did a reset and it didn't work, still having issues with device connecting to the extender. They connect to extender on reboot, but if client device goes offline and comes back, it show either as connected with no Internet or can't connect at all. If I shutdown extender device connects right away to router (Netgear Nighthawk X4S)

 

I also tried playing around with the 20/40 MHz Coexistence on both router and extender but no changes to behavior..

I'm out of thing to try.

 

 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 31, 2018

Hi all,

 

Please try updating to the latest FW version (1.0.1.164) for the EX8000 since one other user confirmed that it has fixed the issue.

 

Regards,

 

Dexter

Community Team