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Forum Discussion
Firmware updated EX8000 keeps dropping Internet
Hi all,
I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
I think I found the issue, I’d appreciate it if someone gave it a try and confirmed that the solution can be replicated.
So, like everyone, I too am having issues with the connection on the box randomly dropping. I tried everything including exchanging the box. Nothing worked.
Frustrated, I gave up on one SSID smart connect and have both a 2.4 and 5 SSID. From there, I began to notice that only my 2.4 devices were having connection issues. Finally, I disabled the 2.4 connection on my extender and now everything just works.
How to replicate:
- separate 2.4 and 5ghz SSID names on your main router
- set up the extender, sharing the same SSID as the router
- disable 2.4 on the extender. Only 5ghz should remain active.
- main router should still be serving 2.4GHz WiFi
I’m not the networking expert, just have some decent debugging skills. I’m guessing the router and the extenders 2.4 channels are interfering with each other? Anyways, I’m hoping this works for someone else so we can get to the bottom of this.
So, like everyone, I too am having issues with the connection on the box randomly dropping. I tried everything including exchanging the box. Nothing worked.
Frustrated, I gave up on one SSID smart connect and have both a 2.4 and 5 SSID. From there, I began to notice that only my 2.4 devices were having connection issues. Finally, I disabled the 2.4 connection on my extender and now everything just works.
How to replicate:
- separate 2.4 and 5ghz SSID names on your main router
- set up the extender, sharing the same SSID as the router
- disable 2.4 on the extender. Only 5ghz should remain active.
- main router should still be serving 2.4GHz WiFi
I’m not the networking expert, just have some decent debugging skills. I’m guessing the router and the extenders 2.4 channels are interfering with each other? Anyways, I’m hoping this works for someone else so we can get to the bottom of this.