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Forum Discussion
Firmware updated EX8000 keeps dropping Internet
Hi all,
I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
SOLVED
Okay, everyone. With the previous posts, I can confidently say (as of right now... days or even minutes into the future... we'll see) that I have solved the issue of the Mesh Extender suddenly dropping the 5GHz backhaul, causing all sorts of doubt and hatred toward Netgear (which I still hope they fix and or explain so that others with this problem can also solve it).
These are the things I did
1. Set the Mesh Extender IP Address to static on the http://mywifiext.net under the Settings>Wireless>IP Address>Use Static IP Address
2. Set the IP Address of the Mesh Extender to static on my R7000 under Advanced>Setup>LAN
3. On the Router control site, I changed the 2.4 GHz channel to 11, because according the my Netgear App, 11 was free. Go to Basic>Wireless and change the channel from Auto, to a number so it stops switching channels, causing the random 14 minute or so drop out of the 5GHz backhaul
4. Just for kicks and giggles, I also turned on QoS and maxed out my PC and the Mesh Extender with priority... probably not necessary at this point, but what the hey
5. I am now currently enjoying my insane internet speed from the tucked away basement office which once suffered from 20 percent connection of my actual router (because of the way they wired the internet into this house, I had no other option than to get a Mesh Extender)
Again, as said before on this thread... the 2.4 GHz channel set to Auto is the thing that is messing this all up. CHANGE IT!!!!!!!!!!!!
With the latest ddwrt kong build in my R9000 (DD-WRT v3.0-r37910M std (12/06/18)) and the latest firmware of ex8000, I have better uptimes 3 days more or less for 5GHZ and 20hours for 2.4GHZ channels...it's dropping less, but channel 2.4GHZ keep dropping more frequently than 5ghz...and the speed, mmmm you can see in the table.
MAC Address Interface Uptime TX Rate RX Rate Info Signal Noise SNR Signal Quality x:x:x:x:x:x ath0 20:12:19 780M 6M VHT80SGI -56 -98 42 88%x:x:x:x:x:x ath0 3 days, 19:39:20 780M 1170M VHT80SGI -62 -98 36 76%x:x:x:x:x:x ath1 20:25:19 0M 1M LEGACY -58 -91 33 Freebeard wrote:
SOLVED
Okay, everyone. With the previous posts, I can confidently say (as of right now... days or even minutes into the future... we'll see) that I have solved the issue of the Mesh Extender suddenly dropping the 5GHz backhaul, causing all sorts of doubt and hatred toward Netgear (which I still hope they fix and or explain so that others with this problem can also solve it).
These are the things I did
1. Set the Mesh Extender IP Address to static on the http://mywifiext.net under the Settings>Wireless>IP Address>Use Static IP Address
2. Set the IP Address of the Mesh Extender to static on my R7000 under Advanced>Setup>LAN
3. On the Router control site, I changed the 2.4 GHz channel to 11, because according the my Netgear App, 11 was free. Go to Basic>Wireless and change the channel from Auto, to a number so it stops switching channels, causing the random 14 minute or so drop out of the 5GHz backhaul
4. Just for kicks and giggles, I also turned on QoS and maxed out my PC and the Mesh Extender with priority... probably not necessary at this point, but what the hey
5. I am now currently enjoying my insane internet speed from the tucked away basement office which once suffered from 20 percent connection of my actual router (because of the way they wired the internet into this house, I had no other option than to get a Mesh Extender)
Again, as said before on this thread... the 2.4 GHz channel set to Auto is the thing that is messing this all up. CHANGE IT!!!!!!!!!!!!
SOLVED ? Realy? I applied the same settings and tried many other approaches and whatever I threw at it won't hold past 2 days.
We shouldn't be doing these types of workarounds, the damn unit should be working the minute you configure it to your router, period!
Hopefully, you will post back here to report when your setup failed!
The REAL solution for is to return the unit back for refund. That's the only thing that worked for me.
Good luck!
Totally understand, man. I agree -- Netgear should at least acklowledge that their product may and probably will have issues with certain Router configurations, and give us some advice on what methods work other than, "Update Firmware", "Reset to Factory Default", "Pray to God that we actually do something and update OUR firmware for the sake of the performance of our product like a good company would and provide a fix for all". All I know is that my router was causing the issue (kind of), and the Mesh Extender couldn't handle the weird vibes my router was sending out, haha. It really IS something they need to address and fix ASAP, but for now, their product is kicking ass in my basement. I won't hold my breath, though. Tomorrow, or even minutes or seconds from now, it could take another **bleep** all over itself. Who knows. Good luck!
I've had this issue since purchasing the EX8000 in Oct 2018. I too have been working with Netgear L2 support and they have been very proactive working with me even though we've not resolved the issue. After reading the thread I've discovered my router's 2.4G band was set to Auto. On the router I've now set the channel to 6 and reserved the IP address too. One thing I didn't see in the thread was the time zone setting on the EX8000 didn't match my router. That too has been corrected. I've started my 24 hour count down with the suggested fixes and holding my breath. Of course I bought the extender from Best Buy and can not return it so I've got to find a solution since return/refund chances are slim to none.
Netgear R7000 Router (A hoss I love)
Netgear EX8000 Extender (A loss I hate)
I did everything you did except I put the 2.4Ghz backhaul on Ch 6. None of it worked. I was still within my 90 days warranty and Netgear RMA'd my unit for cash refund after much haggling. I am awaiting my refund.
My conclusion: The technology is flawed. It doesn't matter what company built it (NetGear, D-Link, Linksys, TP-Link, etc). They all use the same technology and it doesn't work over time. If you look at the reviews for the flagship extenders from any of these companies, they ALL have the same problems. I have gone back to my old D-Link wireless media bridge setup to satisfy my specific needs. I have just the router (ASUS RT-AC68U) in my house with no extenders now and that is good enough coverage to support 5 people and 200mbs DL from the cable company. I may try a cheap (<$30) extender in the spring for coverage into my backyard. I'll revisit the 2.4Ghz router coverage out there and avoid any extender if possible.
Sorry to hear that. My plan is to leave everything alone on the router and extender, and if I make any adjustments, I'll know there will be about a 14 minute drop out of the 5Ghz. Weird, makes no sense, but it shouldn't happen now unless I adjust my router settings/channels. If I discover anything else, or think of anything I've missed, I'll definitely share it here.
You will resolve the 14 min 5Ghz backhaul dropout if you put the 2.4Ghz on a fixed channel and you have done that. However, there will still be IP issues even with everything set up with static IPs. That is what I experienced.