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Forum Discussion
Firmware updated EX8000 keeps dropping Internet
Hi all,
I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
Freebeard wrote:
SOLVED
Okay, everyone. With the previous posts, I can confidently say (as of right now... days or even minutes into the future... we'll see) that I have solved the issue of the Mesh Extender suddenly dropping the 5GHz backhaul, causing all sorts of doubt and hatred toward Netgear (which I still hope they fix and or explain so that others with this problem can also solve it).
These are the things I did
1. Set the Mesh Extender IP Address to static on the http://mywifiext.net under the Settings>Wireless>IP Address>Use Static IP Address
2. Set the IP Address of the Mesh Extender to static on my R7000 under Advanced>Setup>LAN
3. On the Router control site, I changed the 2.4 GHz channel to 11, because according the my Netgear App, 11 was free. Go to Basic>Wireless and change the channel from Auto, to a number so it stops switching channels, causing the random 14 minute or so drop out of the 5GHz backhaul
4. Just for kicks and giggles, I also turned on QoS and maxed out my PC and the Mesh Extender with priority... probably not necessary at this point, but what the hey
5. I am now currently enjoying my insane internet speed from the tucked away basement office which once suffered from 20 percent connection of my actual router (because of the way they wired the internet into this house, I had no other option than to get a Mesh Extender)
Again, as said before on this thread... the 2.4 GHz channel set to Auto is the thing that is messing this all up. CHANGE IT!!!!!!!!!!!!
SOLVED ? Realy? I applied the same settings and tried many other approaches and whatever I threw at it won't hold past 2 days.
We shouldn't be doing these types of workarounds, the damn unit should be working the minute you configure it to your router, period!
Hopefully, you will post back here to report when your setup failed!
The REAL solution for is to return the unit back for refund. That's the only thing that worked for me.
Good luck!
Totally understand, man. I agree -- Netgear should at least acklowledge that their product may and probably will have issues with certain Router configurations, and give us some advice on what methods work other than, "Update Firmware", "Reset to Factory Default", "Pray to God that we actually do something and update OUR firmware for the sake of the performance of our product like a good company would and provide a fix for all". All I know is that my router was causing the issue (kind of), and the Mesh Extender couldn't handle the weird vibes my router was sending out, haha. It really IS something they need to address and fix ASAP, but for now, their product is kicking ass in my basement. I won't hold my breath, though. Tomorrow, or even minutes or seconds from now, it could take another **bleep** all over itself. Who knows. Good luck!
I've had this issue since purchasing the EX8000 in Oct 2018. I too have been working with Netgear L2 support and they have been very proactive working with me even though we've not resolved the issue. After reading the thread I've discovered my router's 2.4G band was set to Auto. On the router I've now set the channel to 6 and reserved the IP address too. One thing I didn't see in the thread was the time zone setting on the EX8000 didn't match my router. That too has been corrected. I've started my 24 hour count down with the suggested fixes and holding my breath. Of course I bought the extender from Best Buy and can not return it so I've got to find a solution since return/refund chances are slim to none.
Netgear R7000 Router (A hoss I love)
Netgear EX8000 Extender (A loss I hate)
The EX8000 connectivity worked about 28 hours then....same old issue-No Internet Connection. I'll continue to look for suggestions and hope Netgear helps.
R7000 Router (A hoss I love)
EX8000 Extender (A loss I hate)
OMG!
I finally got a stable connexion between the router and the ex8000 by
- deactivating “smart” connexion, havig to deal with 2 differents ssid now (so inconvienient)
- freezing the IP address of the ex8000 once and for all
- freezing the channels of the Ex8000 for 2.4Ghz and 5Ghz (no more smart change)
Basically, I just dumbed down to the max what was supposed to be a smart extender.
And now! I am getting the Internet not available message on all my device when trying to connect to the Ex8000. I don’t know if this happened after 28 days but it was workimg until last week. I can’t believe I paid 200$ for this. This is so disappointing from Netgear.
