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Forum Discussion
Firmware updated EX8000 keeps dropping Internet
Hi all,
I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
I have to say, the original post was in 2018-05-17 09:16 PM. It is now 11th July 2020 and the issue is still persistent... Over Two years.
I purchased the EX8000 Extender as apparently, all the review sites suggest this as the most powerful extender. First device arrived, would randomly drop connections. Devices connected to the router (Virgin Media Hub 3.0) via wifi or ethernet router would stay online. Devices connected to the Extender via ethernet or wifi would randomly drop. I agree with the review sites in that the device is powerful, although they seem to have forgotten to mention it won't last and will cut you off at some point.
Went through two tickets with support and it was decided the device must be faulty. Got a new device sent across and judging by what I am experiencing with this one, all the devices must be faulty. Quite honestly have never had this many issues with any other device in my life.
Is there a single person on this forum who has this extender and does not have any issues with it? I should not have to go through this much trouble and research into a product to try and find a fix that is non existent as I can't find a single thread from Netgear that even acknowledges this seems to be a community wide issues for users of this device.
Can any of the members of this forum recommend a good extender (price is not an issue) that can match the speed that the Nighthawk X6S EX8000 Extender can provide without the constant dropping connections?
Just to note, I've been trying everything suggested in various threads and I am not going to spend more time trying to fix something that obviously cannot be fixed by the company that created the device or the experienced members of this forum.
As a note to others, my now "stable" wifi connection still experiences ocassional drops, noticed by running ping tests. Can be as short as a single blip (which could be chalked up to congestion / volume of traffic), but also experience multiple "blips" in a row which is a sign of a more drastic issue.
I'm outside of my return window because Netgear took so long to diagnose, and now also outside their free support window, where they now request money to help me. This is the last $$$ netgear will receive from me. I'm going back to Linksys.
Stay away. This device is a **bleep** nightmare. When it works, it's f'n brilliant. But it'll make you tear out your hair at least twice a day if you need a stable steady reliable internet connection (say, for vpns or gaming).
Oh, also, since my post I switched it to AP mode and wired it in to the R7000 w/ a 50 ft ethernet cable... and I still experience drops.