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ianw314's avatar
ianw314
Aspirant
Feb 23, 2016

Having Trouble connecting my Powerline 500 + WiFi (XWNB5201) NETGEAR POWERLINE AV500

Hi All,   First of all I am deaf and find great difficulty when seeking for any assistance as I'm obviously unable to use the telephone.   I bought this specific device as this was recommended by...
Installation
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 24, 2016

Hello ianw314

 

 Does your powerline base  share the same wall that is powering your appliances like your refrigerator or washing machine? That can cause to much noise on the powerline for it to work you would have to move the powerline adapter to a different wall. Also have you tried to test the unit in a different room to see if you can get it to work just for testing?

 

DarrenM

  • ianw314's avatar
    ianw314
    Aspirant
    Feb 24, 2016

    Hi Darren,

     

    Thanks for taking the time to reply.

     

    Theres no electrical appliances in the room and yes I've also tried the adapter in another room.

     

    How common is it for a new Powerline to be delivered faulty?

     

    I have the Communications Engineer coming to install a TP Link wifi Powerline next week so this may confirm if it's the Netgear Powerline that is faulty.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Feb 24, 2016

      Ianw314

       

      I wouldn't say its common but it could be a faulty unit.

       

      DarrenM

      • ianw314's avatar
        ianw314
        Aspirant
        Feb 24, 2016

        Darren as I said in my first post I bought the Powerline directly from Virgin Media, however I require a little guidance on who to contact for a refund. Would this be Virgin Media or Netgear?