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Forum Discussion
Help! Nighthawk X6S AC3000 will not connect to wifi
I have had this problem 2x now. We returned the last extender and got a new one but it is STILL having the issue. I've been on the phone with Netgear and Spectrum multiple times and NO ONE understands what's happening. Basically, I set up the extender, I connect to the wifi, everything seems to connect fine. I connect to the extender's wifi and no internet. I connect to the modem and internet works just fine. I have reset and reconnected multiple times.
I should also point out that with the extender, we can connect to some things on the internet, but not all. For example, I can look "cats" up on google and it will load the same search results either way. I can even load Wikipedia's page, but not IMDb's page. (Connected to the modem, all pages load just fine). EXCEPT when I am hardlined into the extender. My laptop is hardlined in the extender and I can load anything I want. I am so confused and no one has been able to help me. I've heard great things about this extender, but this is such a pain in the butt, it doesnt feel worth it! Please please please can someone help us figure this out?
Things we've tried:
Resetting the extender
Resetting the router
Opening new channels in the router
Changing the dns on the extender to 8.8.8.8.
Turning off the extender and modem at the same time
I should also point out that with the extender, we can connect to some things on the internet, but not all. For example, I can look "cats" up on google and it will load the same search results either way. I can even load Wikipedia's page, but not IMDb's page. (Connected to the modem, all pages load just fine). EXCEPT when I am hardlined into the extender. My laptop is hardlined in the extender and I can load anything I want. I am so confused and no one has been able to help me. I've heard great things about this extender, but this is such a pain in the butt, it doesnt feel worth it! Please please please can someone help us figure this out?
Things we've tried:
Resetting the extender
Resetting the router
Opening new channels in the router
Changing the dns on the extender to 8.8.8.8.
Turning off the extender and modem at the same time
2 Replies
Have you tried hardwiring the extender into the modem/router and running it in access point mode to see if it works?
What gateway are you using from spectrum?
Have you tried connecting the EX8000 to a different router and seeing if it works? Maybe it isn't an extender issue.
did you set it up via wps or using the installation wizard?
- I do think it is something to do with the router. When I searched the specific router (its one of the Wave 2 models), I found 1 forum discussion talking about an issue with the router. Someone said that you can use mac filtering to fix it, but I went through the steps to do that, and still doesnt work. But that definitely feels like the problem.
