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Forum Discussion
Solved
How do I contact customer support????
The web site says "help is just a phone call away" but I am finding that it is impossible to find a phone number or even live on line chat support. How do I reach customer support?
Hello everyone
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
Follow the prompts and it should give you a way to contact support if its not working try another web browser and make sure a pop up blocker or firewall is not blocking this.
DarrenM
There IS NO CUSTOMER SUPPORT!!! I have been on hold for 68 minutes and then got a fast busy signal. i've tried going online, but it just spins and doesn't advance to the correct screen. I've responded to emails that Netgear has sent me, but they are always "NO-REPLY" addresses! If you haven't purchased a product from them yet, I advise you NOT TO. If you have purchased a product and need support, GOOD LUCK WITH THAT! -do I SOUND a little frustrated?!?
Hello agardenut
I have sent you a PM
everyone else please contact me if you still can not get the contact customer support to work.
DarrenM
Thx
I also have not seen a PM
Note the issue with the chat option on the ARLO support screen is that its not consistently available and what I am predicting from the numerous times I've tried to find it over the past month is that it appears to be available after hours during AU EST not during the day. As a result without getting clarity from neither NetGear or ARLO as yet it may be as simple as (and not that its acceptable) that the CHAT team are only available during AU evenings due to the differing international time zones. Hence conclude that they are not a 24*7 help centre based on a follow the sun model.
I am in consultation with NetGear / Arlo support and have formally logged a case.
Suggest that users do same IF they can find the support links needed.
I will continue to pursue with them.
Regards
larmonro
BTW when NETGear / Arlo support helped me last week they sent me a link refer attached which I saved as one of my favorites
It has the chat option so maybe for now save and use this as a favorite
http://arlo.com/en-us/support/contact.aspx
Let me know how you go as once I did get in contact with them via CHAT they did try to assist.
Regards
larmonro
Why is there no chat or phone number for customer support? All I wanted to do was see about buying another couple cameras as I already have the system. All I see on the site is for entire systems, which I don't need.
Very frustrating customer...I hestitate to use supportHello Jdwill
You can go to amazon and search arlo add on camera this will allow you to purchase individual cameras.
DarrenM