Setup for an i5 laptop running OS 10. In 14 months, I never did get good speed when my laptop was located 32' from my modem. I just bought a new Motorola MG7315 modem which increased signal strength but the range extender didn't do any good. I had a problem initially connecting to the range extender with the new modem but I resolved that issue. I contacted Netgear support a year ago when I bought this expensive (at the time) extender. This is what I got from support and my response:
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*** This is an automatic, system-generated message. Please do not reply directly to this message. *** Your case has been updated by NETGEAR Support. Case #: 29764590
Case Summary: Not able to go online from netgear extender
Product: EX6200 Update from NETGEAR: Hi Ken,
Thank you for contacting NETGEAR, I am sorry I was unable to assist you in resolving your case today. To help you resolve your case I would recommend the following NETGEAR article that will provide you helpful information and troubleshooting steps.
Link 1: Troubleshooting-NETGEAR-WiFi-Range-Extenders
Link 2: Unble-to-connect-my-NETGEAR-WiFi-Extender-using-manual-setup
I hope that the link I have provided will help you. If this does not resolve your problem or if you have any additional issues in the future, please visit our self-help website at http://support.netgear.com .
Regards,
Expert Name:Mohamed Ameer M
Expert ID:28107
NETGEAR Support Expert Mohammed, I tried to respond but your reply did not allow it (no reply) return address. Here is my reply: I fixed the problem. All I had to do was move the extender close to the laptop instead of it being at the mid-point of the distance between the modem/router/wifi. This was after I used wps to get the modem and extender linked. Thanks anyway for trying to help. This is the first time in over a year that I am satisfied with the netgear product as I am now getting 40 Mbps in a speedtest from my 100 MBTS service. |
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