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Forum Discussion

StAlphonzo's avatar
StAlphonzo
Aspirant
Dec 08, 2021

Incorrect Password

I can't login to the extender. The instructions say the password is the same as my wireless router. I have verified that I am using the correct password. After many tries I still can't login. Any help would be appreciated.

Thanks,

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    the wifi password should be the same but not the log into the device. 

    The defaults are: 

    login: admin

    password: password

     

    the first time you log in, it should ask you to change the password. 

    There's a support site with access to manuals, firmware, install guides, etc.
    Go to https://www.netgear.com/support/
    Type in your model number and from there it'll take you to the above.
    Its a great resource to start with.

    • StAlphonzo's avatar
      StAlphonzo
      Aspirant
      When trying to connect to my extender with my phone I am asked for the extender password only. No username. The manual says my password is the same as my wireless router and it isn’t. Other ideas?
      Thanks
      • plemans's avatar
        plemans
        Guru - Experienced User

        I've seen WPS get coded differently between manufacturers. Try factory resetting the extender (push and hold reset for 7-15 seconds while powered on).

        then install it using the installation assistant and NOT wps.