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gaziou's avatar
gaziou
Aspirant
Nov 04, 2018

iphone and ipad can not get connectoin with ac1200

Hardware Version: EX6120 Firmware Version: V1.0.0.42_1.0.27 I have trouble in connecting my iphone (ios 12.1) and ipad  but my mac bookpro has no problem to connect it what ever 5G or 2.4G. ...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 06, 2018

Hi gaziou,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

  • gaziou's avatar
    gaziou
    Aspirant
    Nov 06, 2018
    Thank you for your input. Today I figured out the reason. iphone and ipad have reserved IP address. After removing them from the reserved pool, all can get ip now. I thank the bug is that ac1200 can not handle this situation.
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 06, 2018

    Hi gaziou,

     

    Thank you for the update and confirmation. Glad to know you got it working. We will look into it and have it reported if proven to be the case.

     

    Regards,

     

    Dexter
    Community Team

  • T_H_'s avatar
    T_H_
    Aspirant
    Jan 19, 2019

    Hi Dexter, hi Gaziou,

    I have exactly the same problem. Could you please share how exactly you solved it?

    Many, many thanks!

    • gaziou's avatar
      gaziou
      Aspirant
      Jan 19, 2019
      I removed the device’s from conservation ip pool.
      • T_H_'s avatar
        T_H_
        Aspirant
        Jan 19, 2019

        Thank you for your quick reply. How do I remove the device from the pool? (I'm afraid, my IT knowledge is not advanced enough).