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cjeharvey's avatar
cjeharvey
Follower
Oct 11, 2018

Is netgear-extender.supportmywifiext.net/local/ a legitimate site?

I tried to connect to mywifiext.local, from a Netgear site, and it would not connect.  When I googled the site I got https://netgear-extender.supportmywifiext.net/local/.    I soon found myself in an online chat and then had a tech on the phone accessing my computer.  I got uncomfortable and ended the call.  Is this a legitmate support organization?

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2 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Oct 11, 2018

    No it's not, pure Scam, potentially even installing malware - like many other similar "support" domains. This is very misleading as mywifiext.net and mywifiext.com (along mywifiext.local with some extenders/computer systems) are the correct domains to access the extender if connected direct to it.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Oct 11, 2018
      schumaku wrote:

      No it's not, pure Scam, potentially even installing malware - like many other similar "support" domains. This is very misleading as mywifiext.net and mywifiext.com (along mywifiext.local with some extenders/computer systems) are the correct domains to access the extender if connected direct to it.

      I agree.   I've alerted Netgear, but there might not be much they can do about it.  Note that supportmywifiext.net and mywifiext.net are different domains.

       

      General rule here:  Don't use internet search engines to find support.