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Forum Discussion

Marco_Williams's avatar
Marco_Williams
Aspirant
Dec 06, 2018

Mesh extnder keeps dropping

I have the AC3000(ex8000) X6s Tri-band for a few months.and ever couple of days it will just drop all connected devices (both wired and wifi) I am on firmware 1.0.1.186 Disabled Smart connect E...
Nighthawk Mesh
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 09, 2018

Hi Marco_Williams,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

    • Marco_Williams's avatar
      Marco_Williams
      Aspirant
      Dec 16, 2018

      DexterJB I sent the tech the information, but still have not heard anything back. I perfer them to email me what to do. The Mesh extender keeps saying that my Nighthawk R9000 is not broadcasting the 5G band but it is. And the Max throughput light on the extender does light up (it used to a few days ago).

       

      I have done a factory reset on both and used the wizards (instead of manually, setting them up) and I still have the issue with the Mesh dropping.

      I have disabled the following on the router (R9000 Router Firmware Version V1.0.4.12)

      QoS

      Smart Connect

      WMM (Wi-Fi multimedia) settings (2.4GHz b/g/n)

      WMM (Wi-Fi multimedia) settings (5GHz 802.11a/n/ac)

       

      Not sure what else to do at this point, since I bought these at the same time and bought them together because they basically are made to work with each other and make the whole home networking eaiser.

       

       

      • westcedar1's avatar
        westcedar1
        Aspirant
        Jan 16, 2019

        I am having the exact same issue.  It drops more than connected.  Did you ever figure out a solution?  I am about ready to go to a new solution and slam Netgear on reviews for this product.  I have a Netgear Nighthawk router and things are worse with this product.