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Mt3's avatar
Mt3
Follower
Aug 08, 2020

Moved to new home nighthawk X6S

I have moved from the original place I set the unit up at, at my new place it will not connect to new router. I tried the trouble shooting and it stil says cant locate the new router.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Mt3 wrote:

    I have moved from the original place I set the unit up at, at my new place it will not connect to new router. I tried the trouble shooting and it stil says cant locate the new router.


    Which router are you using? 

    What modem/gateway are you connecting it to? 

    Did you factory reset the router and then follow the install guide? 

    It can be found at netgear.com/support/    go there and type in the model number and it'll take you to the support site.