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Forum Discussion
nc2016
Jul 31, 2016Aspirant
N300, no internet connection
After installation all of the lights work and it shows everything is connected. My current router works fine and internet connection is established. When I turn on the extender, all lights still show ...
DarrenM
Aug 02, 2016Sr. NETGEAR Moderator
Hello nc2016
It could be the wireless channel try changing that in the wireless settings on your router also make sure your extender network has the _EXT in the SSID.
DarrenM
- nc2016Aug 08, 2016Aspirant
It does have the _EXT. I tried changing the channel on my router, resetting the extender, reconnecting everything. Nothing works. The internet is fine until I connect to the extender. When I connect to the extender I get an error that says "internet unavailable".
- DarrenMAug 12, 2016Sr. NETGEAR Moderator
Hello Nc2016
I would contact Netgear support if the extender is still under warranty they will be able to troubleshoot some more and figure out if its a issue with the hardware of the extender.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
- nc2016Aug 12, 2016Aspirant
Thank you, I will try that