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Forum Discussion
N300 WiFi Range Extender Stopped Working with iOS Devices...
Hello: I've been using a N300 WiFi Range Extender WN2000RPT for about three years. It is being used to extend the WiFi signal from our wireless router from our ISP. It is also being used to deliv...
Hello oliveview
Have you tried to adjust the wireless channels on the router to see if the extender can receive a better wifi signal? also have you made sure the extender is up to date with firmware. But if you believe that the extender has a hardware issue you may want to contact netgear support if the WN2000RPT is still under warranty.
http://www.netgear.com/support/contact.aspx
DarrenM
Thank you very much for the reply.
Unfortunately, I'm well out of warranty on the Netgear router. It's over three-years old now. So I'm left to source info around here.
Are you suggesting that I change the channel on the Netgear extender? Or are you referring to the router/modem from the ISP?
I haven't updated the firmware myself, so unless the Netgear router can do so over the air, on its own, it's likely the same version as when I bought it. However, I've seen numerous threads around here, with people having similar connectivity issues as mine, and often the suggestions are to try going backwards with firmware. Honestly, it's rather confusing.
But assuming either changing the channel or updating the firmware might help, is there any idea why the device went from working perfectly, to essentially, not working well at all? Having not fiddled with any settings prior, it seems bizarre that it would develope these issues out of the blue.
Thank you again, for your help!
Hello oliveview
I do not have a solid answer on why it started acting up but changing channels is a good start to troubleshoot the extender to see if this fixes the issue. The best way to do this is to download a app on your phone we offer one for Android called Netgear wifi analytics or there a couple free ones for apple phones. These apps will help you find the best channel to use for your router and extender in your home. The next thing to try is to update the firmware for the extender which I linked the product page below with the firmware updates. Last thing is to try and factory reset the device you will have to set up the extender again.
http://www.netgear.com/support/product/WN2000RPTv1.aspx
DarrenM
Sorry, this is becoming even more of a hassle than it already was.
How am supposed to update the firmware? The path is not clear.
One: I can't mount the disk image for firmware update 1.0.1.24 on any of my Mac computers. So, yeah, that's an issue.
Two: When I hardwire my router to one of my computer, and click on the www.mywifiext.net link - it brings up a name and password screen!!! What in the world am I supposed to enter here (what "name" and what "password")? Why? What will that do next?
So, in short, I'm dead in the water right now.