Need help connecting to 5GHz on the EX7500 Wifi Extender

Question

Hello,I have a problem connecting to the 5 GHz with the EX7500 Wifi Extender. On mywifiext, it indicates that the extender is connected to my router. My router is Netgear RAX40. However, under 5 GHz, it indicates that there is no connection.&nbsp;&nbsp;Some details that I thought would make it easier for you to understand my problem:Router: RAX40 2.4 GHz channel is 11; 5 GHz channel is 48Extender&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2.4 GHz channel is auto; 5 GHz channel is 149&nbsp;On the extender, solid blue light on Link status, Power, 2.4 GHz, WPS. No light at all on 5 GHz even thought mywifiext indicates it is connected. When I first set up, the extender was able to find both of the 2.4 GHz &amp; 5 GHz network and signal strength were 100% for both. Please help, thank you!&nbsp;

plemans · Answer

the EX7500 is a triband extender. so you have 1x 2.4ghz radio and 2x 5ghz radios. so one is connected to the router (which is showing). the other is for devices to connect to. If a device is connected to the 5ghz, the 5ghz led will light up. If nothings connected to it, it stays off. Your status page you linked it showing 5ghz broadcasting with nothing connected to it. So the lights off.

If you're using the "onessid" function, it bandsteers devices between 2.4ghz and 5ghz. your devices must be on the 2.4ghz.

Rugae · Answer

Thank you for your response.The thing is I have multiple devices connected to 5 GHz but the light is still off, though I can still use the internet on these devices. The light is not broken because when factory reset the extender, all the lights showed up normally. Not sure what the problem is.

plemans · Answer

so you're using it in mesh mode? using the single ssid function?Are you sure they're not connected to the routers 5ghz?They don't show up in the connected devices page? for the extender

Rugae · Answer

Hi there,The router is connected to the extender for both 2.4 and 5 GHz. If you look at the picture I posted along the first post, you can see that from router to extender, the color shown is green so they are connected. However on the extender side, under 5 GHz, it says “No connection” while the 2.4 GHz is connected as normally.L

plemans · Answer

the "no connection" is because there isn't a device connected to the 5ghz on the extender. Not that its not working. If its running mesh/bandsteering the extender moves devices between the 2.4ghz/5ghz. The device itself decides whether to connect to the router or extender by its own roaming protocols.&nbsp;

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Need help connecting to 5GHz on the EX7500 Wifi Extender

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