NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gmike370's avatar
Gmike370
Follower
Sep 28, 2020

Netgear AC1900 not connecting to Surfboard SB6190

I purchased a Surboard SB6190 to use with my Nighthawk AC1900. Before the Surfboard I had the modem/router xfinity supplies and used that along with the AC1900 and it worked perfectly. I tested the surfboard connected directly to my iMac and it works perfectly. I then connected the surfboard to the AC1900 and I get no WiFi connection.I used the same Ethernet cable in both situations and tried resetting both devices but no luck. When I use the smart setup I get"Your access point has no connection to the router.Check your Ethernet connection." But I know the Ethernet cable isn't the problem

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    AC1900 is a speed. 

    And you put EX7000 in the signature line. Is that what you have? if so, you need a router. The ex7000 doesn't have an integrated router and the SB6190 is a modem only device. No router.