netgear ex2700 wi fi extender

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anc711 wrote:

hello i am experiencing intermittent issues between my RAX50 router and the extender.  at certain times it says wifi is connected but error is no internet connection.  sometimes this solves pretty quickly other times it can be an hour or so. 

 

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What says "wifi is connected but error is no internet connection"? The browser graphical user interface (GUI). A wifi client? A mobile app?

The router? The extender?

What do the LEDs on these devices show when this happens?

Then the  usual boilerplate questions:

What firmware version do you have on the devices?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of the router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Finally, while many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

and/or

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

You might like to search there for messages related to your problem.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.