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bouch's avatar
bouch
Aspirant
Nov 20, 2018
Solved

Netgear Genie

I installed Netgear Genie and attempted to remote via phone. Page Device list "Select a router to manage remotely does not show my router although it is listed on previous page Log in to manage I am ...
Apps
  • DexterJB's avatar
    DexterJB
    Nov 27, 2018

    Hi bouch,

     

    The Remote Login feature only works for NETGEAR supported routers and does not work with extenders and third party routers/gateways.

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 23, 2018

Hi bouch,

 

Welcome to the community!

 

1. What is the model number and firmware version of your device?

2. This link provides a step by step process in setting up Remote Login for supported devices on the top right.

 

Regards,

 

Dexter

Community Team

  • bouch's avatar
    bouch
    Aspirant
    Nov 23, 2018

    Thank You Dexter, The Router is an Huawei HG659 as supplied by my internet provider and I am trying to use a Netgear WiFi extender WN1000RP. I tried to do a connect using WPS buttons and when I do the Extender appears but then is followed by no internet connnection.

    I have attached device photo's.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 27, 2018

    Hi bouch,

     

    The Remote Login feature only works for NETGEAR supported routers and does not work with extenders and third party routers/gateways.

     

    Dexter

    Community Team