NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bouch's avatar
bouch
Aspirant
Nov 20, 2018
Solved

Netgear Genie

I installed Netgear Genie and attempted to remote via phone. Page Device list "Select a router to manage remotely does not show my router although it is listed on previous page Log in to manage I am ...
Apps
  • DexterJB's avatar
    DexterJB
    Nov 27, 2018

    Hi bouch,

     

    The Remote Login feature only works for NETGEAR supported routers and does not work with extenders and third party routers/gateways.

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 23, 2018

Hi bouch,

 

Welcome to the community!

 

1. What is the model number and firmware version of your device?

2. This link provides a step by step process in setting up Remote Login for supported devices on the top right.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 27, 2018

Hi bouch,

 

The Remote Login feature only works for NETGEAR supported routers and does not work with extenders and third party routers/gateways.

 

Dexter

Community Team